Deputy Hotel General Manager

1 week ago

Cape Town, South Africa BABYLONSTOREN PTY LTD Full time

**Deputy Hotel General Manager**

Babylonstoren is looking for an exceptional Deputy Hotel GM who is passionate about managing all aspects of an hotel as well as added food and beverage duties.

**Requirements**:

- Hospitality Degree
- Fluent in Afrikaans and English
- Minimum 5 years’ experience in Food and Beverage
- Experience in managing more than 1 Restaurant at a time will be to your advantage
- Good understanding and proven ability of the hotel business and management principles
- Leadership with ability to assist in driving and developing a hotel team
- Genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction
- Excellent analytical, interpersonal, organisational and communication skills.
- High integrity and honesty
- Project management skills
- Ability to work under pressure

**Responsibilities**
- Assisting the Hotel GM to manage the overall day to day running of the hotel and food and beverage outlets
- Assist the Hotel GM to manage sales and marketing, housekeeping, front desk (including all reception and concierge), food and beverage, Chef/kitchen, leisure, human resources, accounts
- Adhere to agreed budgets and maintain applicable quality standards and records
- Quality control of all aspects including hygiene and health and safety
- Meet your targets and those of the hotel as a whole
- Contribute to training and development of the hotel team
- Adhere to statutory obligations and agreed quality and best practice guidelines
- Train the hotel team to enable them to confidently deal with customer queries
- Manage customers’ expectations and deal and resolve with all queries

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