Customer Support Representative Mr Price Money

1 week ago


Durban, South Africa Mr Price Group Full time

**E-commerce Agent**
**Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?

Mrp money is looking a self-motivated, passionate and energetic Group Customer care Support Representative to join their fast-paced team.

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.
**Responsibilities**
Effectively respond to all requests and queries from customers.
Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

**Requirements**:
Grade 12.
2-3 years customer care experience.
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of online purchase
Excellent communication skills in English (Written & verbal).

**A little about us**:
**Passion, value and partnership. If you believe in these core values, we believe you’re a perfect match for the Mr Price Group. The Mr Price Group has 6 trading divisions namely: mrp, mrphome, mrpsport, Miladys, Sheet Street and Mrp money. We employ over 16000 people and retail in over 1000 South African based stores, almost 100 international stores and through our online channels offering our full product assortments.
Mrp money is an equal opportunity employer and is committed to Employment Equity.



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