Front Desk Supervisor

3 days ago

Pretoria, South Africa Marriott Worldwide Full time

**Job Number** 22113407
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Tyger Valley, Hendrik Verwoerd Drive, Welgemoed, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today

  • Front Desk Co Ordinator

    2 weeks ago

    Pretoria, South Africa Armstrong Appointments Full time

    **Main job function** As a Front Desk Co-ordinator, you will be the first point of contact for our company. Our Front Desk Co-ordinator’s duties include offering administrative support across the organization. You will welcome guests and clients and who visit the business. As Front-Desk Co-ordinator your duties will include the distribution of packages...

  • Front Desk Sales Operator

    3 days ago

    Pretoria, South Africa Stonebridge HR Solutions Full time

    We have a position available for a Front Desk Sales Operator at a Digital Printing company in Centurion. **Requirements**: - Matric / Grade 12 - 2+ years sales and administration experience - Computer literate - Excellent communication skills (Fluent in English - speak, read and writing) - Front Desk Point of Sale - Invoicing - Communication with Clients -...

  • Front Desk Receptionist

    2 weeks ago

    Pretoria, South Africa Pillango Placements Full time

    **Gauteng**, PTA - East** **R 8000 - R 10000 Monthly Cost To Company** We have a vacancy for a **Front Desk Receptionist** at a Hotel in Pretoria East. The position is full time and shift based, and previous experience in Semper will be advantageous. **Required Skillset**: - Friendly attitude - Wellspoken and presentable - Guest satisfaction...

  • Spa Front Desk Coordinator

    1 day ago

    Pretoria, South Africa The Recruitment Specialists Full time

    Gauteng, Pretoria Spa Front Desk Coordinator Basic Salary: R10 000 - R12 000 per month Area: Pretoria East **Requirements**: You must be willing to work as a team and work long spa hours. Working hours: 10H00 - 19H00 Tuesday to Thursday 10H00 - 21H00 Friday to Sunday (Shift Work) Monday: Spa closed I need serious applicants that has read and...

  • Front Desk Salesperson

    2 weeks ago

    Pretoria West, South Africa SP International (Pty) Ltd Full time

    Front Desk Salesperson **Salary Range** R 2000 Weekly + Commission **Brief description of the vacancy**: answer phones, place orders with suppliers, and assist clients with queries and sales. The ideal preference. **Experience required**: - Counter Sales and Telephonic Sales - Internal Sales Experience (Targets need to be reached for Commission...

  • Medical Receptionist

    2 weeks ago

    Pretoria, South Africa Legal Aid Sa Full time

    A local service provider in Pretoria is seeking a receptionist. You will manage front-desk operations, invoicing, and handle customer inquiries. The ideal candidate should have a pleasant demeanor, be patient, and live within 20 km of Pretoria East. Requirements include a High School diploma, 2 years of receptionist experience, and fluency in English and...

  • Herbal Front Desk and Sales Administrator

    1 week ago

    Pretoria, South Africa Yusram Herbal Products LTD Full time

    **Key Responsibilities**: - Greet and assist customers as they enter the store, providing information about products and services. - Answer phone calls and respond to customer inquiries in a professional and friendly manner. - Manage sales transactions, including processing payments, issuing receipts, and recording sales invoices. - Maintain accurate...

  • Front Office

    1 week ago

    Pretoria, South Africa People Dimension Full time

    Position Purpose:To provide professional front-desk reception services while supporting the finance team withjunior-level bookkeeping and debtor collection tasks. This role is critical to ensuring the smoothdaily operations of the office and supporting financial efficiency through promptcommunication, administration, and debtor’s follow-up.Key...

  • Front Desk Supervisor

    4 days ago

    Pretoria, South Africa Tsebo Solutions Full time

    Duties & Responsibilities Operational Delivery : Review visitor and client arrivals for the day to arriving departing and in-house guest by providing accurate and timely information and services Responds in a professional and courteous manner Attend to special arrival and meeting room requirements Provide information about amenities area and venues...

  • Front Of House Supervisor

    4 days ago

    Pretoria, South Africa Tsebo Solutions Group Full time

    About UsWe are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients' relations and improve customers service.As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased...