Quality Manager

**Company Description**
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Implementation and maintenance of all facets of the quality management system according to established standards, policies, and procedures.

**Personnel Management**
- Personnel development in own section:

- In-service training to develop and optimize skills.
- Continuous measurement of skills and identification of shortcomings
- Develop and implement training plans based on shortcomings.
- Motivation
- Identify and coordinate attendance of training courses.
- Writing of job descriptions
- Supervise staff according to company policies and procedures.

**Quality system**
- Responsible and accountable for the implementation and management of a quality system (ISO 17025)
- Responsible and accountable for maintaining quality outputs produced by the laboratory.
- Responsible for the development, control and maintenance of system documents
- Responsible for the performing process audits according to the documented system
- Responsible for control and maintenance of all section records
- Responsible for personnel technical competence through induction training of new employees and training programs for permanent and temporary staff
- Responsible and authorized to investigate and process nonconforming issues and implement corrective and preventive actions.
- Responsible and authorized to investigate and process improvement request issues and implement corrective and preventive actions.
- Responsible for physical resources:

- Control instrument inventory
- Equipment commissioning
- Control of calibration and maintenance program
- Control equipment register and instrument logs.
- Review of data from defective equipment
- In-house repairs
- Responsible for control over monitoring, maintaining, and housekeeping of accommodation and environment.
- Must be willing to work overtime when necessary.
- Perform any other reasonable tasks as assigned by Business Line Manager / Laboratory Manager - duties with regards to accredited analysis must receive priority over non-accredited work

**Managerial duties**
- Maintain relevant documentation for accreditation and keep it current.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by Business Line Manager / Laboratory Manager.

**Performing tests**
- Authorized to ensure all testing within the laboratory complies with the quality management system (SGS documents, ISO17025 and SANAS).
- Authorized to identify, set and maintain service standards with regard to performing tests.

**Planning of tests and evaluation of results**
- Authority to liaise with customers regarding queries.

**Quality system**
- Authorized technical signatory on reports.
- Authority to develop, control and maintain system documents.
- Authorized to investigate and process nonconforming issues and implement corrective and preventive actions.
- Authorized to investigate and process improvement request issues and implement corrective and preventive actions.
- Authorized to perform process audits according to the documented system.
- Authorized customer communication on
- Clarification of customer requests
- Turnaround time
- Advise on sampling procedures, sample size, transport and disposal
- Advice and guidance on technical matters, opinions and interpretations on results
- Customer visits
- Feedback on customer surveys
- Reporting of results
- Issuing quotation
- Authorized to select, implement and validate methods.
- Authorized and responsible for all reference materials and standards required for measurement traceability.
- Authorized and responsible for purchasing, verification and control of approved suppliers list for purchasing of critical supplies and services
- Authorized to implement and maintain relevant documentation required for accreditation and keep it current
- Authorized and responsible for accepting work and dispatching samples to an approved subcontractor.
- Authorized and responsible for control and interpretation of control charts.
- Authorized and responsible for arrangement of inter-lab tests and investigation of out of spec results.
- Authorized and responsible for control over subcontractor services
- Quality assurance of analytical results
- Authorized to ensure control charts are kept up to date by responsible analyst.
- Authorized to arrange inter-lab tests and the investigation of out of spec results.

**Health & Safety System**
- Adhere to all safety requirements of the SGS management system.
- Actively participate in safety related activities.
- Always wear appropriate protective clothing.
- Adhere to all relevant HSE procedures and protocols.
- Awareness of the dangers of chemicals used through the study of M