Customer Service Consultant

7 days ago

Johannesburg, South Africa Macdonald & Company Full time

**Location**:
**Johannesburg**

**Salary**:
**240,000**

**Job Type**:
**Permanent**

**Reference**:
**70864**

**Job Summary**: Are you someone who sees customer service not just as a duty but as an opportunity to create efficiency and satisfaction?

**Duties & Responsibilities**:
**Account Specific Queries**:

- Coordinate efforts to resolve account-related queries, consulting relevant departments as necessary.
- Identify and assign problems to the correct department, ensuring instructions are carried out.
- Gather information for comprehensive feedback and provide regular updates to clients.
- Resolve disputes between parties by recommending suitable courses of action and aiding where necessary.
- Supervise the dispute resolution process and follow up regularly until resolution is reached.
- Provide regular updates to clients until resolution is achieved.

**Owner and General Queries**:

- Coordinate efforts to resolve owner-related and general queries, consulting other departments as needed.
- Identify and assign problems to the correct department, ensuring instructions are carried out.
- Gather information for comprehensive feedback and provide regular updates to clients.
- Resolve disputes between parties by recommending suitable courses of action and aiding where necessary.
- Supervise the dispute resolution process and follow up regularly until resolution is reached.
- Provide regular updates to clients until resolution is achieved.

**Requirements**:

- Grade 12 - High School Diploma or GED
- Sectional Title Course (CPMD or Paddocks, etc.)
- Admin/Computer course
- Higher Certificate/Diploma would be advantageous.
- At least 2 years administration experience, including working with Excel, Word, and Outlook
- At least 2 years' experience in problem-solving and dispute resolution
- Customer/client service experience in a property focused environment

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