Service Controller

7 days ago

Cape Town, South Africa SFG Engineering Services Full time

**Job Requirements**:

- Possession of Matric Certificate.
- Demonstrates the ability to handle difficult customers
- Determination to provide solutions for customers (consultative approach).
- Must be result-orientated and able to work both independently and within a team environment.
- Must possess excellent verbal and written communication skills.
- Service orientated experience will be an advantage, but not necessary.
- SAP experience will be an added advantage.
- Service package experience will be an added advantage.
- Valid driver’s license.

**Responsibilities**:
**PRIMARY FUNCTION**:
Day to day administration of service calls, quoting, invoicing, and processing of all administration relating to the service department such as:

- Accurately logging of service calls (Praxedo) and ensure they are assigned to the correct service technician.
- Project manage and schedule technicians for equipment installations together with the sales team based on completed service requirements, payments/orders, stock availability and customer communication.
- Become competent at quoting customers, checking spares availability and pricing to complete customer orders.
- Invoice service technician’s job cards on Praxedo on completion.
- Closing off job cards (Praxedo) with resolutions once the job is completed.
- Source, investigate and provide service history on equipment for customer queries, including competence on SAP to source details of the customer.
- Be willing and able to assist with controlling technician’s spares stock (issues, returns, variances & stock counts).
- Identify and process warranty and guarantee claim service calls and invoices when required.
- Providing holiday AND SICKNESS COVER FOR OTHER OFFICE STAFF.
- Carry out such administration tasks as may be required.
- Compiling a job card register of completed jobs for reconciliation purposes.
- Tracking spares orders relating to jobs with the spares department.
- Assist with annual stock count.

**SECONDARY FUNCTION**:
Day to day administration of office:

- Relieve switchboard when necessary and direct messages to correct departments.
- Assist technicians with purchase of local spares.
- Assist technicians with internal ordering of spares and internal transfers.
- Assist with scheduling of technicians.
- Assist with invoicing on SAP when necessary.
- General relief of administration overflow where necessary.
- Archiving of documents in the office to create order and traceability.

**Specific Requirements/Additional information**
- Discretionary 13th Cheque based on performance.
- Medical Aid on 50/50 basis - Discovery Classic saver plan
- Pension fund - 50/50 basis
- Free Life Insurance
- 15 Days Annual leave - 20 Days after year 4.

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