Call Centre Consultants

**Call Centre Consultants (Outbound Sales)**

**Kudough** is seeking Call Centre Consultants (Outbound Sales) to join our Contact Centre team. **Kudough** Credit Solutions is a well-rounded credit bureau that not only assists you with your Credit score viewing but effectively assists with the management of your debt. Kudough a subsidiary of IDM Group, has assisted over one million South African consumers improve and maintain a good credit score. We have been in business for 14 years whereby our passion is to assist consumers and most importantly develop our staff. We have a dedicated team to coach and mentor our staff for success in their roles.

As the voice of Kudough, you will serve as a brand ambassador and first point of contact to our clients, providing excellent customer experiences that help South African consumers improve their credit standing; guide them with financial goals through customized solutions and help them build financial wellness. Are you full of energy, confident, ambitious, self-motivated and a team player? Do you want to assist South African Consumers improve their credit scores, then _APPLY NOW_.

At Kudough, we don’t just sell products; we offer solutions that change people’s lives.

**Additional Benefits Include**:

- ** Basic salary + Commissions earnable** provided Revenue and KPI targets are achieved.
- Adhoc incentives
- Rewards and Recognition programme: this includes incentives linked to KPIs achieved
- Working Hours: 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday
- No work on public holidays or weekends (unless KPI targets not achieved)
- Opportunity for personal growth, development and stability
- Other benefits after 6 months of employment include:
- AddaBit savings account contribution from the company
- Employee Careplan funded by the company

**Key Requirements**:

- ** Grade 12**:

- ** Minimum 1-years** sales experience
- Fair understanding of financial services industry and economy
- Ability to independently resolve client questions and queries
- Collaborate effectively with others in fast changing environment
- Strong multitasking skills and ability to work under pressure
- Strong computer literacy
- Fair understanding of Credit Bureaus
- Work experience will be advantageous

**Key Responsibilities**:

- Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:

- Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
- Debt assessments.
- Affordability assessments.
- Budgeting assistance and guidance.
- Debt Counselling assessments.
- Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).
- Making outbound calls on various campaigns to promote the various Kudough benefits.
- Servicing inbound calls with opportunities to upsell once probation is complete.
- Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
- Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
- Representing the partner brand and promoting the Kudough benefit to clients.
- Personal loan, store cards and loan consolidation offers.
- Insurance benefits.
- Client Services and Retention - Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.
- Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
- Assisting the client with their customer journey to achieve their goals.
- Rendering excellent client service by identifying clients’ financial needs.
- Providing an excellent client experience.
- Upselling Kudough products and services.

**Key Competencies**:

- Financial acumen
- Excellent client services skills
- Highly articulate verbal communication skills
- Fast, accurate and competent written communication skills
- High attention to detail
- Excellent time management
- Pro-active problem solving and decision-making skills
- High levels of honesty, accountability and integrity
- Ability to multitask
- Ability to work in a team and individual basis
- Target driven and goal orientated
- Lives the Kudough Values
- Passion for helping people