Service Delivery Analyst- Richefond Circle

2 weeks ago

Durban, South Africa Kura Full time

**Salary**:
**Job Title: Service Delivery Analyst**

**Location: Richefond Circle, South Africa**

**Salary**:R15 000 - R16 000 per month + medical insurance

Role Details:
**This is a permanent full-time role as a Service Delivery Analyst in our Richefond, South Africa office.**

**As a Service delivery Analyst you will be responsible ensuring the efficient scheduling of resources and carrying out performance analyses to optimize operational effectiveness and achieve service excellence.**

If you are a detail-orientated individual with experiance in scheduling and performance analysis then this role is for you.

The role includes the following responsibilities:

- Develop and maintain accurate and efficient resource schedules to ensure optimal utilization of available resources.
- Continuously monitor staffing levels and make timely adjustments to meet changing operational demands.
- Analyze historical data, forecasting tools, and workforce planning to make informed staffing decisions.
- Conduct regular performance analysis using appropriate tools and methodologies to identify trends, patterns, and areas for improvement.
- Generate insightful reports, dashboards, and presentations to communicate performance metrics and actionable recommendations to stakeholders.

**Requirements**:
**Essential**
- NQF level 4/5
- Lean 6 Sigma preferrable

**Desired**
- Award winning capabilities in Planning

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