Service Delivery Manager

15 hours ago

Durban, South Africa eSoft Development and Technologies Full time

The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of Dimension Data’s accounts whose operations span a regional geography and multiple client GTMs.

The Service Delivery Manager has expert ability in ensuring a co-ordinated delivery of the service in multiple locations across the region involving at times different countries, cultures, people and technologies.
- Ensure client satisfaction
- Establish relationships with clients
- Manage the delivery of service
- Develop and maintain service excellence
- Facilitate the delivery of service
- Identify risks to solution implementation
- Assist the Sales organisation
- Resolve escalations
- Build effective working relationships with internal stakeholders
- Act as an ambassador

**Requirements**:
Behavioural skills

As a good corporate citizen, the Service Delivery Manager is required to communicate with competence, operate well in a team environment and display attention to detail. They have well developed leadership skills and have excellent strategic thinking ability. Service Delivery Managers set an example to their staff in terms of client focus and service orientation and they are expected to drive for client satisfaction. These individuals continuously identify mechanisms for improved service delivery, ensuring incorporation in the service delivery strategy.

**Perks**

Our benefits range from medical aid / medical insurance, group life cover and funeral benefits to business, wellbeing and lifestyle benefits. The wellbeing of our employees is important to us and that’s why we offer a minimum of 18 days annual leave, flexibility in the workplace, monthly wellness activities and initiatives, an Employee Assistance Programme and other great lifestyle benefits to keep you engaged and help you thrive.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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