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Warehouse Operations Manager

3 weeks ago

Midrand, South Africa Source and Select Full time

**Are you ready to accelerate your career?**

As the Warehouse Operations Manager, your primary responsibility is to ensure the warehouse operates with lean excellence, prioritises safety, maintains high team morale, and maximises operational efficiency. It is crucial to focus on delivering exceptional customer service and meeting the brand's objectives for parts supply in alignment with the Aftersales Strategic Objectives.

**Education and Experience**:

- In terms of work experience, possessing experience in the Motor Industry or related fields such as Parts or Warehousing at the OEM level would be advantageous.
- Key skills and competencies required for this role include:_
- Strong leadership and people skills, enabling effective management of teams.
- Excellent planning, organizing, and scheduling abilities to ensure smooth operations.
- Exceptional analytical and problem-solving skills to address challenges effectively.
- Excellent communication skills, both verbal and written, along with the ability to work well within a team and maintain professional interpersonal relationships.
- Demonstrated ability to perform under pressure and meet deadlines.
- Proficiency in computer skills, including Outlook, Word, and Excel, as well as strong grammar and content writing abilities.

These skills and competencies are essential for success in this role.

**Qualifications & Requirements**:

- Possession of a Senior Certificate (Grade 12-Matric) is a mandatory requirement.
- Holding a qualification in Lean Warehousing, Supply Chain, or Industrial Engineering is desirable.
- Having a Degree or Diploma in any Business Discipline would be advantageous.
- A valid Driver's license is required.

**Here's an overview of the responsibilities you'll have in this role**:

- Effectively manage the parts warehouse, adhering to policies, legislation, safety standards, insurance requirements, and focusing on achieving Brand Aftersales goals.
- Efficiently oversee and control Warehouse Operations and resources, aiming to achieve cost targets and provide excellent customer service levels.
- Establish and implement high standards in inbound, put away, storage, and outbound processes, ensuring timely and reliable service to dealerships/customers, while maintaining inventory accuracy, quality, and controls.
- Maintain a clean and organized warehouse by implementing LEAN methods such as 5S, identifying and eliminating waste, and fostering a Culture of Continuous Improvement.
- Cultivate a safety culture in alignment with company and legal requirements.
- Collaborate with local and global Supply Chain functions, including Planning, Sourcing, and Aftersales teams, to ensure smooth flow of information and parts, while prioritizing customer satisfaction.
- Lead the implementation of new projects to foster a Culture of Continuous Improvement and develop the team's productivity.
- Establish high standards for receiving, storage, and dispatch processes, and evaluate team performance based on SOP (Standard Operating Procedures).
- Ensure high accuracy in outbound dispatches, employing high packaging standards to safeguard goods during transit.
- Manage warehouse KPIs and reports on a daily basis, covering areas such as timeliness, accuracy, discrepancies, on-time receiving, returns management, inventory accuracy, and warehouse productivity.
- Maintain the condition of the warehouse and equipment by planning and implementing optimized layouts and ensuring high-quality goods and equipment.
- Maintain a high level of inventory accuracy through supervision of cycle counting processes and organizing bi-annual counts, as well as adhering to scrap processes in compliance with inventory policies.
- Maintain, optimise, and improve warehouse systems, technology, and processes.
- Lead, develop, and manage the warehouse staff, evaluating their performance and facilitating their growth and learning on a daily basis.
- Ensure the Warehouse team has the necessary resources to enhance productivity and maintain personnel safety.
- Interact with suppliers to ensure optimal packaging levels and cost control.
- Foster strong internal stakeholder management with Sales, Customer Service teams, Aftersales, and Support functions.
- Control warehouse expenses within budget, identifying cost-saving opportunities, managing expenditures, analyzing variances, and initiating corrective actions.
- Updated resume/CV
- Cover letter (optional but recommended) - briefly introduce yourself and express your interest in the position
- Any relevant certifications or supporting documents
- Attach your resume/CV, cover letter, and any additional documents you wish to include.

**Additional Information**:

- The working hours for this role are typically Monday to Friday from 08:00 to 17:00, although there may be variations from time to time
- The salary for the Warehouse Operations Manager position includes a basic component - CTC