Medical Receptionist

**Job Title**: Medical Receptionist
**Location**: The Back Clinic - Gqeberha (Port Elizabeth)

**Job Type**: Permanent, Full-Time

**About Us**:
The Back Clinic is a trusted, multidisciplinary healthcare practice dedicated to delivering excellent patient care and support. We are seeking a **Medical Receptionist** to provide administrative support to our clinical teams, supervisors, and managers, while ensuring smooth day-to-day operations within the practice.

**Purpose of the Role**:
The Medical Receptionist plays a vital role in patient care, administration, and operational support. This role is essential in ensuring effective patient treatment, accurate record-keeping, and seamless coordination between staff and patients.

**Key Responsibilities**

**1. Patient Care & Education**
- Ensure patients are educated about their treatment plans and attend scheduled appointments.
- Manage bookings, rescheduling, and patient attendance.
- Maintain a high standard of customer service and patient flow.
- Support patient completion targets and assist with reducing drop-off rates.
- Ensure prompt and accurate billing, invoicing, and capturing of payments.
- Communicate effectively with patients and practitioners; escalate queries, complaints, or compliments appropriately.

**2. Reporting & Data Management**
- Capture patient information accurately on all relevant systems (e.g., MedEdi, booking systems).
- Assist in preparing patient, medical aid, and clinic reports (weekly, monthly, annual).
- Maintain accuracy in data capturing and reporting.

**3. General Administration**
- Prepare daily appointment sheets and check for accuracy.
- Maintain filing systems and patient records.
- Support patient requests promptly and efficiently.
- Stand in for the Practice Administrator when required.

**Competencies & Requirements**

**Skills**:

- Excellent interpersonal and communication skills.
- Strong organizational and administrative skills.

**Knowledge**:

- Basic healthcare knowledge (billing, ethics, and medical practice protocols).
- Familiarity with medical practice software (MedEdi, booking systems) is advantageous.
- Proficiency in Microsoft Office (Word, Excel) and Google Workspace.

**Attributes**:

- Self-motivated, able to work independently.
- Empathetic, patient-focused, and considerate.
- Highly productive, deadline-driven, and goal-oriented.
- Collaborative and able to work in a multidisciplinary team.
- Positive, professional, and adaptable.

**What We Offer**
- A professional and supportive work environment.
- Opportunity to grow within a well-structured healthcare practice.
- Competitive salary based on experience.

**How to Apply**:
**Job Types**: Part-time, Permanent

Work Location: In person