Hospital Reception Supervisor
2 weeks ago
**Job Duties/Responsibilities will include**:
Basic financial control e.g. monitor the handling of cash and stationery.
Conducts random documentation audits and follow-up on discrepancies.
People management responsibilities for approx. 15 staff, including: Recruiting, training and developing staff to provide the department with an appropriately skilled and motivated workforce.
Managing schedules to ensure adequate cover at all sites at all times to ensure the provision of a consistent service.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner.
Regularly liaising with patient experience managers (and, when necessary, customers directly) to ensure the provision of a customer focused service including:
1st class reception and patient centric services
Ensures effective human resource utilisation e.g. employee scheduling and leave management.
Ensures employee competence by orientating and training employees and conducting performance reviews.
Continuous performance and quality management.
Maintains client service principles to ensure client expectations are met.
A Grade 12 or equivalent qualification or relevant experience in a hospital administration environment.
Previous experience in a supervisory capacity will be an advantage.
Intermediate knowledge of Microsoft Office suite.
An understanding of the private healthcare industry will be an advantage.
Solid knowledge of patient administration systems, policies and procedures.
Solid knowledge of human resources policies and procedures.
Displays good planning and organising skills.
Well developed problem solving and decision making skills.
Understands the interrelationships between business processes.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Patient Satisfaction.
On-going development of skills and knowledge for the Reception Administrator team.
Produce, manage and operate the reception schedule, leave planning, planning cover and ensuring overtime is provided when necessary but managed appropriately.
Manage the implementation for any change or upgrade in patient administration systems.
Ability to inspire, motivate and guide the team towards goal accomplishment and encourage teamwork.
People management skills with specific reference also to mentoring skills.
Above average client service and liaison skills.
**Job Types**: Full-time, Permanent
**Salary**: R18,000.00 - R34,000.00 per month
**Education**:
- Certificate (preferred)
**Experience**:
- Administrative office procedures, practices and equipment: 1 year (preferred)
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