Receptionist

_**Receptionist **_
- **Customer Service and Hospitality Experience**_

**Region/Site : Durban**

**Department**

Facilities Management

**Reports To**

Team Leaders/ Site Supervisor

**Location : DURBAN**

Date: 27/08/2024

**Primary Purpose of the Job (Summary in a few lines)**

To provide an excellent reception service to Standard Bank in line with its service philosophy and values

**Education/Experience/Qualifications/Skill Requirements**

**Qualifications**:
Grade 12 or Appropriate tertiary education is preferred

**Job related work experience (career path that should ideally be followed before attaining this position)**

2 years’ frontline customer service experience and Hospitality experience.

Experience of working in customer services in a corporate environment would be an advantage

Computer literate on MS Office packages, including Outlook, Word and Excel

**Key responsibilities**:
To ensure that you are providing a world class, client facing front of house service

To ensure that all client requests and enquiries are fulfilled in the designated timeframe and exceed client expectations by ensuring that a first class service is delivered at all times

To ensure that all visitors/callers to the client site and internal clients experience excellent service upon visiting the site and when accessing your services

To be professional in visitor/client interactions at all times

To adhere to all Client First Team policies, processes standards and procedures

**Internal and external relationships**

Develop, enhance and sustain strong internal working relationships with all members of the Client First team, the Standard Bank Client Services team at Standard Bank and internal clients

**Key Tasks**
- Welcome all visitors, clients and employees to Standard Bank
- Operate a dynamic, professional meet and greet service
- Provide world class service to the client following the “Client First” ethos
- Fulfil all client requests in a professional and timely manner
- Process all visitors in line with procedures including pre-preparing passes within required timescales
- Actively seek out details of visitors in advance
- Escort visitors, where necessary, to the meeting room suites
- Maintain all statistical information and records as requested
- Manage the plants, decorations, displays and publications in the reception and waiting areas to ensure that materials/products are current
- Ensure that reception area is kept to a high standard at all times, ensuring that issues are raised promptly with the cleaning team and the Facilities Helpdesk and actioned in a timely fashion
- Respond to all visitor / client requests regardless of their nature
- Be cross-trained in all front of house tasks, so that can undertake duties of any team member as required
- Maintain a professional appearance at all times in adherence with Client First grooming standards
- Adhere to all standards, policies and procedures at all times
- Maintain excellent working relationships with all Client First Team members and management and the client team

**Key performance measures**:
Consistent first class service delivery to visitors and internal clients

Delivery of Reception services in line with policies and procedures

Demonstration of behaviours in line with policies and procedures

**Problem solving, planning and decision making**:
**Problem Solving**

Resolves unexpected service issues

Escalates complex problems to Senior Team members or Team Leader as appropriate

**Planning**

Keeps self-appraised of visitors and events to ensure visitors are anticipated and receive a professional service

**Decision Making**

Proactively responds to visitor requests

This job & competency profile is a guideline for your key performance areas and may be amended at any time.

Competency Profile

The following primary competencies are required for effective job performance

Excellent Communication Skills

Customer Service Centric

Self-motivated and team oriented

Team and project focused

Problem solving and Analytical Skills

Innovative

Strong presentation skills

Approachable and presentable

**Job Type**: Temp to perm

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (preferred)

Application Deadline: 2024/08/08