Call Centre Agent

6 days ago

Bellville, South Africa Edge Personnel (Pty) Ltd Full time

An established and well known financial institution based in Bellville, has an opportunity available for an experienced individual that specializes in call centre calls. Great opportunity to join this fast-paced team with your excellent communication skills in both English and Afrikaans and add value to the smooth running of their call centre enquiries. They are looking for a technical strong individual with a minimum of 2 - 3 years’ experience to come in and hit the ground running.

As an call centre operator, you will be responsible for answering incoming calls from clients, providing assistance, and resolving queries in a professional and timely manner. The successful applicant would need to be professional, proactive, dedicated, and meticulous.

You will be responsible for:
Answer incoming calls from customers and respond to their queries in a professional and courteous manner

Provide accurate information about the products and services to customers

Identify and escalate priority issues to the appropriate channels for resolution

Ensure all customer interactions are logged and documented accurately

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Route calls to appropriate resources

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Meet individual and team performance targets and key performance indicators

Continuously update product and service knowledge to stay current with industry trends

**Education**:
Matric

Diploma / Certificate

Highly Computer Literate (MS Office)

Experience from the financial call centre industry will be adv.

Basic salary on offer with benefits (medical aid & retirement fund)

**Skills**:
Fully bilingual -English and Afrikaans with good communication and interpersonal skills (public relations)

Solid written and verbal communication skills

Customer service attitude

Ability to handle a high volume of calls and multitask effectively.

Good problem-solving skills and ability to think on your feet.

Strong customer service orientation

Self-motivated and results driven

Professional personal presentation

Ability to multi-task

Ability to work under pressure

**Job Types**: Full-time, Permanent

Pay: R7 000,00 - R8 000,00 per month

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