Customer Services Co-ordinator

1 day ago

Paarl, South Africa AECI Full time

Respond to stock requests received from Crop Advisors/Depots.
- Execute efficient and accurate ordering and expediting orders
- Expedite stock requests and communication of requests with Crop Advisors and depot personnel.
- Perform Buying task: Placing of POs, Sending of Orders to suppliers, follow up on orders, provide feedback on orders.
- Monitor excess stock levels at Crop Advisor warehouses.
- Follow up on GRN’s from Crop Advisors with direct deliveries and stock transfers (GIT’s).
- Participate in stock takes
- Prioritise tasks and manage time correctly in order to complete daily tasks timeously.
- Perform a relief support function for other members of the department
- Filing and scanning of paperwork
- Manage stock returns from depots (Drawbacks)
- Adhere to all internal control policies of the Company
- Uphold and work according to all internal and external safety guidelines
- Required to conform to relevant SHEQ rules and regulations as per company policy.
- Undertake any legal ad hoc tasks for which the incumbent is competent as directed by the Warehouse Team Leader or Management.
- Investigate customer complaints so as to ensure customer centricity and advise process to be followed.
- Report customer complaints to the relevant Management staff member and relevant actions taken.
- Report outcome of investigation and resolution of problem to the relevant Management staff member.
- Ensure continued communication throughout the process with the customer up to resolution of the problem, keeping the Warehouse Team Leader updated.
- Ensure good housekeeping standards are maintained in areas responsibility.

**Qualifications & Experience**:

- Minimum education Grade 12 with a diploma in Logistics, Procurement, Operations and/or Supply Chain.
- Minimum of 3 years’ hands on experience in logistics, distribution, Production or warehousing environment within the agricultural chemical industry.
- Must have proven track record for excellent customer service.
- Possess general knowledge of the agricultural chemical industry and a knowledge of the products that are supplied within the agricultural chemical industry and their uses.
- Strong admin functionality.
- Computer knowledge of MS Office (Excel/Word) and MS Outlook.
- Must possess a working knowledge of Syspro.
- Knowledge of SAP advantageous.
- Knowledge of.NET would be advantageous.
- Must be knowledgeable of all Acts, i.e. hazardous chemicals, road transportation, etc.
- Must be results orientated and able to work both independently as well as within a team environment and be deadline driven.
- Possess an attitude that is key to success and must be self-motivated.
- Knowledge of the various SHEQ Management Systems standards/requirements advantageous.
- Possess the ability to solve problems systematically

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