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Branch Delivery Sales Service and Transactional

3 weeks ago

Fish Hoek, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- Managesbranch resources in line with business short and long term goals policies andvalues with a view to generate the highest return on capital employed. Enablingthe delivery of excellent customer experience within a dynamic branchenvironment promoting new business in order to ensure future growth withoutincurring unmanageable risks and ensuring compliance with regulatoryrequirements.**experience and qualifications**:

- Minimum qualification : NQF 4 Qualification
- Minimum years of relevant experience: NQF level 5 related qualification
- Anappropriate recognised business degree at NQF level 6 is preferred.
- 4years relevant experience
- FAIS- No**additional requirements**:
**responsibilities**:

- Connectwith internal/external customers by living up to our brand promise of how canwe help you? at all times.
- Conversewith internal/external customers in a way that they fully understand andprovide helpful solutions and products based on our customers needs
- Conductthemselves in an ethical manner at all times
- Takeownership of solving our customers problems or queries as efficiently andquickly as possible
- Adhereto the TCF (Treating Customers fairly) principles in all that you do
- Understandingkey business drivers and how to leverage these to increase market share
- Ensureeffective control of activities in support of cost containment and reductionaligned to target and budget goals
- Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
- Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience
- Ensurefull understanding and impact of Compliance with governance in terms oflegislative and audit requirement
- Maintenanceof expert knowledge in order to drive and achieve short and long term goals
- Driveimprovement of operational efficiencies, processes and procedures to ensureultimate delivery of superior quality customer experiences on an ongoing basisand monitor that workflow achieves operational requirements
- Escalateservice failure of SLA agreements to the relevant stakeholders
- Optimiseuse of Business Intelligence systems to improve business decisions
- TellerDifferences - Manage actual Rand value of shortages to minimise losses to thebusiness
- Driveand ensure migration of service and financial transactions.
- Ensureteam members drive and achieve App and E Channel enablement
- Demonstratesbehaviour in support of the organizational values
- Takesaccountability for own performance, personal and career development
- Improveknowledge and competencies by completing role specific training
- Contributeto the overall effectiveness and success of the team
- Maintainan ability to adapt to ever changing business and customer needs
- Planand manage performance, skills development, employment equity, talent andculture of direct reports in order to achieve efficiencies and increasecompetencies