Performance Insights Analyst
2 days ago
**Performance Insights Analyst (Pinelands, Cape Town)**
We are looking for a Performance Insights Analyst to bridge the gap between our Growth Analytics team and the Marketing, Sales, Fulfilment and IT departments. In this role, you will serve as a key communicator and problem solver, ensuring that advanced analytics and data insights drive actionable business strategies. Your role will ensure seamless integration of analytical solutions into operational workflows, facilitating data-driven growth across the organization.
**Key Responsibilities**
- Collaborate with managers to identify trends within the operational areas and present them in a clear, actionable format.
- Translate complex data analytics and insights into business-relevant recommendations that will drive conversions and overall growth.
- Analyse, interpret, and consolidate data from multiple data visualisations to provide a holistic view of performance.
- Analyze the full customer journey, from Marketing to Sales to Operations, to provide comprehensive insights into overall performance and identify opportunities for optimization at each stage of the funnel.
- Deliver performance history and actionable insights to business leaders through weekly and monthly presentations.
- Work on investigations and in-depth analysis for senior management to inform strategic direction.
- Participate in ad-hoc projects, ensuring timely delivery and business alignment.
**Desired Background**
- Practical experience in problem solving and delivering insights
- 1-3 years of experience in analytics
- 1-2 years of experience in SQL
- Proficient in Microsoft Office Tools
- Knowledge of various analytical tools
- Ability to work with large datasets
- Experience with data visualisation tools
- Must be a confident and clear communicator, able to present complex insights effectively.
- Strong analytical skills, with a focus on identifying breaks in dashboards and data flows.
- Enjoys uncovering lost opportunities and areas of underperformance.
- Skilled in recognizing productivity gaps and process inefficiencies.
- A team player who is pleasant to work with and understands cross-functional processes and team dynamics.
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