Specialist : Back-office Operational Support

4 days ago

Roodepoort, South Africa Mobi Train Full time

Context of position
- Highly dynamic and fluctuating Telecommunications industry
- Within the legal, regulatory and commercial environment of South Africa(ICASA, FICA, Banks Act, Immigration Act, South African Passports and Travel Documents Act, etc)
- Fast paced operational environment
- Customer operations business unit strategy and Drivers
- Performing a balancing act between the requirements of business and customer expectations in 24hr, 7 days a week, all year
- Pressurized environment

KPA's
- ECW Administrative functions

Manage dispute handling

Manage merchant onboarding process

Monitor system audit trail

Manage and process PIN reset

Other functions pertaining to the ECW process

Run reports

Manage turnaround times as per SLA's

Take ownership and manage the storage and access of all KYC documentation

Register all merchants with in agreed turnaround times as per SLA

Assist in preparing regulatory compliance reports

Compile and present detail reports on monthly back-office performance

Recommend changes for improvement and simplify Back-office policies

Encourage service excellence

Introduce and promote the use of cost-saving processes

Requirements/Qualifications:
3-year degree/Diploma preferred

Matric certificate

2-years recent relevant industry experience

Clear criminal record and preferably drivers license and be able to do flexible hours(shifts).

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