Service Line Manager
7 days ago
Key Responsibilities:
- Overall management of selected client accounts.
- Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets.
- Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels.
- Liaises with relevant specialist teams on behalf of team.
- Has core solutions knowledge.
- Report writing and presenting to clients.
- Proposal writing and presenting to clients.
- Business development / retention and achieving sales targets.
- Thought leadership and collaboration across all CX teams.
- Liaises with support functions, project management and operations to ensure successful delivery of all projects. Account planning and strategy.
**Education**:
- School: Matric
- Relevant Degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)
**Experience**:
- Minimum 3-years’ experience as a Senior Researcher with Account Management experience (or equivalent) in a Market Research company
- Minimum 3-years practical experience and understanding of the research process in order to coordinate a research project from start to finish
- Driver’s license is essential for travel to client meetings.
- Good people management skills
- Excellent interpersonal skills
- Good time management skills
- Ability to work under pressure
- Ability to prioritize, multitask and meet deadlines
- Proficiency with the MS Office package
- Ability to learn other software packages
- Excellent understanding of research, with strong technical skills
- Strong research methodology knowledge
-
Manager: IT Service Delivery
1 week ago
Johannesburg, South Africa On Line Personnel Full timeFull Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...
-
Service Line Manager
7 days ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Overall management of selected client accounts. - Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. - Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels. - Liaises with...
-
Senior Coordinator Service Line Enablement
22 hours ago
Johannesburg, South Africa Fp&A Full timeJob Summary The Senior Coordinator will make a significant contribution towards the Service Lines Client & Industries (C&I) agenda. They will do this by collaborating with the Service Line Markets Leadership and Global Client Service Partners (GCSPs) supporting the comprehensive execution of the Service Lines priorities. The Senior Coordinator will report...
-
Personal Lines Services Consultant
4 weeks ago
Johannesburg, South Africa Old Mutual Full timeOverview Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose : Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by...
-
Personal Lines Services Consultant
4 weeks ago
Johannesburg, South Africa Old Mutual South Africa Full timeLet's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose: Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating...
-
Personal Lines Services Consultant
4 weeks ago
Johannesburg, South Africa Old Mutual Limited Full time**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**na## **Purpose:** Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel...
-
Sheq Manager
1 week ago
Johannesburg, South Africa On Line Personnel Full time**Qualifications / Requirements**: - Matric - Preference from the logistics / warehousing / mining / construction industry - Safety Management Diploma or equivalent qualification - Minimum 2 to 3 years’ experience in a SHEQ Management role with line management experience - Good OHSA, MHSA, RTMS Knowledge - Good Knowledge of ISO Standards - Superb...
-
Personal Lines Services-team Leader
5 days ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 67447 **Job Type** - Permanent **Job Title** - Personal Lines Services-Team Leader **Computer Skills** - Microsoft **Industry** - Financial Services **City** - Johannesburg **Province** - Gauteng - Responsible for developing a profitable portfolio of risks by leading a team of Underwriters that work in collaboration with the Sales team...
-
1st Line IT Service Desk Analyst
1 week ago
Johannesburg, South Africa Pink Elephant Full timeIn this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...
-
1st Line IT Service Desk Analyst
2 days ago
Johannesburg, South Africa Pink Elephant Full timeIn this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...