Call Controller

2 weeks ago

Cape Town, South Africa MFP Office Automation Full time

Are you highly organized, detail-oriented, and great at keeping things running smoothly? We’re looking for a **Technical Call Controller** to be the link between our clients and our technical team.

What You’ll Do
- **Service Calls**: Log incoming service requests, assign them to technicians, and track until completion.
- **Installations**: Coordinate installation dates with clients, prepare paperwork, update the install board, and schedule inspections.
- **Stock & Supplies**: Log toner/paper orders, assign deliveries, manage courier bookings, and track technician boot stock.
- **Alerts & Meters**: Monitor automated alerts, log faults, and collect client meter readings.
- **Monthly Checks**: Assist with vehicle inspections, stock takes, petty cash, and office supplies.

What We’re Looking For
- Previous experience in **dispatch / call control / service coordination** (Copiers, Telecoms, CCTV and IT services is a plus).
- Strong multitasking and planning ability.
- Comfortable with MS Office and service logging systems.
- Customer-focused with an eye for detail.

Pay: R8 000,00 - R15 000,00 per month

Application Question(s):

- Do you have your own reliable transport?

Work Location: In person

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