Current jobs related to Agent: Call Desk - Cape Town - BCXP

  • Call Desk Agent

    6 days ago

    Cape Town, South Africa African Arete Full time

    We are seeking a Call Desk Agent for our client site in Cape Town, Western Cape. Requirements - Call Desk Agent required to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels. Qualifications and experience...

  • Real Estate Agent

    4 days ago

    Cape Town, South Africa The Agent Wolf Pack Full time

    Learn about the most **Technologically Advanced Global Real Estate Group** With the **Fastest-Growing Brokerage in History** that is leveraging industry leading **social media** strategies and **multiple streams of income** to help new agents become top producers FAST! Want to find out what ground-breaking resources and tools the agents at the **Wolf Pack**...

  • Service Desk Agent I

    4 weeks ago

    Cape Town, South Africa IOCO Full time

    We are seeking a dedicated Service Desk Agent who excels in proactive system monitoring, daily application checks, and effective event management. This role requires strong multitasking abilities, adherence to instructions and working procedures, and a commitment to accurate correspondence and documentation. .What you'll do:Requires performing daily...

  • Service Desk Agent I

    6 days ago

    Cape Town, South Africa iOCO Pty Ltd Full time

    We are seeking a dedicated Service Desk Agent who excels in proactive system monitoring, daily application checks, and effective event management. This role requires strong multitasking abilities, adherence to instructions and working procedures, and a commitment to accurate correspondence and documentation. . What you'll do: Requires performing daily...

  • Inbound Service Desk Agent

    1 week ago

    Cape Town, South Africa Energia Consulting Full time

    First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

  • Service Desk Agent

    1 week ago

    Cape Town, South Africa Disruptive IT Full time

    Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required**:Grade 12 ** A+ **N+ or Higher** Preferred Qualifications**:ITIL v3 or ITIL 4 and QA** Experience required: - 1-2 Years’ experience in an IT service desk...

  • Service Desk Agent I

    6 days ago

    Cape Town, South Africa iOCO Full time

    JOBNUMBER **iOCO03503** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: We are seeking a proactive and customer-focused **Service Desk Agent I**, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns,...

  • Customer Service Call Center Agent

    2 weeks ago

    Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

  • Front Desk Agent

    2 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Front Desk Agent

    1 week ago

    Cape Town, South Africa One&Only Cape Town Full time

    Front Desk Agent (14686) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Agent: Call Desk

3 weeks ago

Cape Town, South Africa BCXP Full time

Structure, Grade & Reporting Job grade/level OP2 Business Unit Digital Platform Solutions Department Retail Solutions Position reports to Team Leader: Call Desk Span of Control 0
Core Description
Knowledge of Call Centre Procedures
ITIL Principles
Quality Assurance And Management
Time & Priority Management
Understand BCX’s Business Ethics & Values Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Qualifications Grade 12 (NQF 4) with relevant IT Certification Experience
1 years’ experience in working a Call Desk or Retail environment Certifications / Professional Registration None Special Requirements/ Employment Condition Valid Drivers license Work Characteristics Office Based