Property Finance Specialist

4 days ago

Umhlanga, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide customers with a mortgage solution at their convenience and in the process deliver on contracted sales targets through the delivery of superior customer service.

Job Description

JOB DESCRIPTION:

- Maintain visibility, presence and networks with all Internal and External business partners.
- Execute action plans in order to meet the agreed and contracted Application, Final grant and Registration targets as per Performance Development plans.
- Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending.
- Ensure that all business secured complies with the governance and compliance framework.
- Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake.
- Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns) in order to proactively offer solutions to customers and sources.
- Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process.
- Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers,
- Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts.

Education and Experience
- Required : National Certificate and NQF level 5 qualification
- Preferred : NQF6 Qualification in Business / Commerce
- Required : A minimum of 2 to 3 years in a Sales Roles.
- Preferred : A minimum of 2 to 3 years in a residential home loan finance role.

Knowledge & Skills:

- Sales & Customer Experience
- Property Finance knowledge
- Communication skills
- Entrepreneurial thinking
- Digital adoption
- Negotiation Skills

Remuneration

A Fixed CTC Remuneration for months 1 to 4 and thereafter a reduced fixed CTC Remuneration with an aligned commission structure.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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