Customer Liaison Officer

2 days ago

Century City, South Africa Ecowize Full time

Ecowize is looking for a highly motivated and skilled Customer Liaison Officer to be based in Spartan, Kempton Park. The purpose of the role is to focus on the overall customer experience, ultimately managing the relationships between Ecowize and the customer.

**Responsibilities**
- Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
- Capturing and processing orders timeously and correctly.
- Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
- Building and maintaining customer relationships
- Resolving all customer queries within an acceptable timeframe
- Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
- Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
- Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
- Focus on empowering the team and focus on continuous development and improvement.

**Requirements**:

- Grade 12
- Preferred certification in Supply chain/Accounting/ Logistics
- Preferred background in Industry fundamentals - understanding of the cleaning and sanitation industry.
- Knowledge of CRM and Order Management - SAGE/Granite reporting
- Experience in invoice administration / Debtors
- Project Management
- Customer service, communication, and time management
- Proficient in Microsoft Office (Teams, Outlook, Excel, Word)

**The successful incumbent must have the following skillsets**:

- Must be comfortable with the Ecowize culture and values.
- Strong numerical orientation
- Excellent communication skills
- Problem solving skills.
- Ability to multitask.
- High level of attention to detail
- Honesty in dealing with cash and/or finances.

The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.

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