Desktop Support Technician

3 days ago

Cape Town, South Africa NTT Data Full time

**Responsibilities**
- Windows Upgrade Rollout: Assist in the deployment of the latest Windows operating system across the organization. This includes preparing, configuring, and deploying new laptops.
- Swapping Out Laptops: Facilitate the exchange process of old laptops with new ones equipped with the upgraded Windows OS.
- Ensure data migration and integrity during the swap.
- Provide first-level IT support to employees during and after the rollout process.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Stakeholder Engagement: Communicate effectively with stakeholders to ensure they are informed and comfortable with the changes.
- Provide training and support as needed.
- Maintain accurate records of deployed systems, configurations, and support requests.
- Document procedures and FAQs to aid the support team.
- Track progress and provide regular updates to project managers.
- Identify and escalate any issues that could affect the project timeline or quality.

**Qualifications**
- A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
- Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
- Previous experience in desktop support or a similar role.
- Experience with Windows operating systems and IT rollouts is highly desirable.

**Skills**
- Proficiency in Windows OS, Microsoft Office Suite, and common IT troubleshooting tools.
- Knowledge of network configurations and cybersecurity principles is a plus.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical stakeholders.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- A customer-centric approach with a focus on delivering high-quality service and support.

**Working Conditions**
- This role will be based in an office environment with possible on-site visits to different locations within the organization.
- Ability to lift and move computer equipment as needed.
- Standard office hours with possible requirements for after-hours or weekend work during the rollout phase.

  • Desktop Support Technician

    5 days ago

    Cape Town, South Africa iSON Xperiences Full time

    **Desktop Support Technician** The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will...

  • Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa Credit Rescue Wynberg Full time

    Job Title: Desktop Support Technician Location: Upper Level Wynberg Centre, Main Road, Wynberg, Cape Town Company Credit Rescue About Us Credit Rescue is a trusted leader in financial wellness solutions. As part of our commitment to excellence, we’re looking for a dedicated Desktop Support Technician to ensure our IT systems run smoothly and efficiently....

  • Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa Tsu International Full time

    Job Title : Junior Desktop Support Technician Company : TSU Group Holdings Location : Strand, Western Cape Position Type : Full-time Overview : TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a...

  • Desktop Support Technician

    3 days ago

    Cape Town, South Africa Tracking Talent Full time

    KEY INFORMATION TITLE: Desktop Support Technician REPORTING LINE: Head of Desktop Support LOCATION: BUSINESS UNIT: PURPOSE OF THE ROLE The IT Desktop support team is responsible for providing desktop services for our Clients owned desktop / laptop devices that connect to the network. It is a key role aimed at providing professional, efficient service to...

  • Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa WNS Full time

    Desktop Support Technician – WNS Cape Town WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare,...

  • Desktop Support Technician

    6 days ago

    Cape Town, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R300 000 - R316 000 per annum** As a Desktop Support Technician, you be responsible for providing end user software...

  • Desktop Support Technician

    2 weeks ago

    Cape Town, South Africa Dimension Data Full time

    The Desktop Support Technician is responsible for providing desktop support to end-users including 2 nd Level Application and Technical Support to Users remotely and via personal interaction and responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA...

  • Desktop Support Technician

    1 week ago

    Cape Town, South Africa Nimble Group Full time

    Job title Desktop Support Technician Job Location Western Cape, Cape Town Deadline October 25, 2025 Quick Recommended Links Jobs by Location Job by industries Job Summary The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware,...

  • It Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa Novus Holdings Ltd Full time

    At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems Job Details Seniority level: Entry level...

  • IT Desktop Support Technician

    3 days ago

    Cape Town, South Africa Novus Holdings Full time

    **Job Desciption**: At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems **Key Duties and...