Real Time Planner

1 week ago

Durban, South Africa Bespoke International Full time

**Purpose of the job**:
To provide planning support for the relevant campaigns within the Workforce Management team in order to ensure the efficiency of the respective campaigns.

**Minimum Qualifications and Experience**:

- Matric
- 1-2 years experience in workforce management
- 1-2 years experience in a BPO/Contact Centre environment
- 1-2 years experience in a planning role

**Responsibilities**:

- Assist with the management and support of the workforce management methodology for relevant campaigns
- Forecast staffing requirements accurately and advise manager of any potential problems and suggest reasonable solutions taking into consideration both internal and external customer requirements
- Provides management and staff with effective, functional schedules in a timeous manner.
- Develop and maintain standards and procedures regarding use and maintenance of the WFM system
- Provide daily, weekly and monthly reports to the team leaders and managers where appropriate.
- Administer the workforce management system according to the laid down policies and procedures.
- Report and escalate workforce management system problems.
- Compose/Download reports from the workforce management system as per business requirements.
- Administer backups on all workforce management system. (E.G. team lists, work plans, rotations etc)
- Perform Real Time Monitoring and Analysis support for the relevant campaigns
- Compose and type correspondence, presentations, reports etc.
- Anticipate and prepare material and agenda needed by the manager for conferences, correspondences, appointments, meetings etc. and inform him/her of matters to be considered. Relieve management of administrative detail, all projects
- Take initiative in manager’s absence
- Maintain procedures manual (verbally agreed procedures) to ensure consistent performance of routines
- Assure confidentiality with sensitive information.

**Job Types**: Full-time, Permanent

  • Wfm Real Time Analyst

    1 week ago

    Durban, South Africa O'Dwyer Personnel Full time

    **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses - Adjusts the...

  • Real Time Analyst Umhlanga

    3 weeks ago

    Durban, South Africa Careerbox Full time

    Responsibilities and Duties Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balance activities and staffing to ensure that service levels are being met. Analyse and review intraday performance. Understand and report on call drivers, working closely with the operational team to understand reasons for...

  • Real Time Analyst

    2 weeks ago

    Durban, South Africa Webhelp Full time

    If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Durban office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the...

  • Real Time Analyst

    2 weeks ago

    Durban, South Africa Webhelp Full time

    If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Durban office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the...

  • Real Time Analyst

    3 days ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you have a critical eye for detail and have stellar organization skills, then you could be the talent Webhelp is looking for, to fill the role of Real Time Analyst in our vibrant Durban office where you'll be working on an innovative international campaign. You’ll be joining our fun-loving global community of more than 120,000 passionate...

  • Real time Analyst/Workforce Management Analyst

    4 weeks ago

    Durban, South Africa Ignition CX Full time

    The role: The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands...

  • Assistant Retail Planner

    3 days ago

    Durban, South Africa Toys R Us and Babies R Us South Africa Full time

    **Introduction**: Are you ready to be part of a fun and dynamic team in a fast-paced environment? We currently have an exciting opportunity for an Assistant Planner (Jnr Planner) to support our high-performing team in driving the continued profitability of our stores. What are we looking for? Positive attitude, drive and passion for retail. You will be...

  • Real Estate Leader

    1 week ago

    Durban, South Africa Time Personnel Full time

    REQUIREMENTSSeasoned, with in-depth knowledge and experience in Real EstateDegree/Diploma in Sales/Marketing or relevant business qualification advantageous.Valid, Full Status FFC ESSENTIAL5-10 yrs Real Estate experienceKnowledge and understanding of sales, service strategies, understanding of local target market profiles and services applicable to...

  • Real time Analyst/Workforce Management Analyst

    1 week ago

    Durban, KwaZulu-Natal, South Africa Ignition CX Full time R250 000 - R400 000 per year

    The role:The Contact Centre Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates.This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and...

  • Real Estate Leader

    1 week ago

    Durban, South Africa Time Personnel Full time

    REQUIREMENTS Seasoned, with in-depth knowledge and experience in Real Estate Degree/Diploma in Sales/Marketing or relevant business qualification advantageous. Valid, Full Status FFC ESSENTIAL 5-10 yrs Real Estate experience Knowledge and understanding of sales, service strategies, understanding of local target market profiles and services applicable to them...