Call Centre Agent 2

4 days ago

Cape Town, South Africa City of Cape Town Full time

ELIGIBILITY
CLOSING DATE
04.12.2024
REFERENCE NUMBER
CS 47/24 ext.
SALARY
**Basic Salary**: R 230 379.00
DEPARTMENT
Citizen Interface
DIRECTORATE
CORPORATE SERVICES Call Centre Agent 2
**Requirements**:

- Grade 12
- Minimum of 2 years’ call centre or Customer Care

Experience
- Computer proficiency(MS office, Skype and SAP)
- Fully bilingual in at least 2 official languages of the Western

Cape
- Must be willing to work shifts

Key Performance Areas
- Attend to all customer interactions in a consistent and

accurate manner
- Solve customer queries efficiently and appropriately
- Resolve a minimum of 80% of customer complaints

and queries.
- Act as a buddy to new staff and transfer of knowledge
- Efficient logging of calls via SAP
- Build relationships with department within the City

outside normal working hours during emergencies and planned
overtime, shift and will be on standby when required.
How to Apply
Town, you are consenting to the use of your personal information
Recruitment and Selection purposes. In addition, you may be
required to undergo, including but not limited to, Criminal and
Security Checks, Personal Verification, and Lifestyle Audits,
throughout your recruitment process and/or subsequent
employment.

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