Front Office Duty Manager

5 hours ago

Cape Town, South Africa 91 loop hostel Full time

**Only applicants with prior experience as a Duty Manager in a Hotel/Hostel will be considered.**

**Job description**

The Duty Manager is the on-site leader responsible for the smooth running of the reception desk during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced environments.

**Responsibilities**:

- **Oversee Daily Operations**:

- ○ Ensure that employees adheres to company policies and procedures.
- ○ Manage staff scheduling and delegate tasks effectively.
- ○ Monitor front desk productivity.
- ○ Address any operational issues that arise and implement solutions.
- ○ Conduct safety and security checks to maintain a secure environment.
- ○ Assist with reservations and inquiries accordingly
- **Customer Service**:

- ○ Resolve customer complaints and inquiries promptly and professionally.
- ○ Ensure a positive customer experience by addressing their needs and requests.
- ○ Liaise with other departments to coordinate service delivery.
- ○ Monitor and check front desk cash ups
- ○ Assist with arrivals and departures
- **Staff Leadership**:

- ○ Motivate and support staff to ensure high performance.
- ○ Address employee concerns and provide coaching as needed.
- ○ Uphold a positive and productive work environment.
- **Additional Duties**:

- ○ May handle administrative tasks given by the front office manager.
- ○ Train new staff on company policies and procedures.
- ○ Assist with restaurant operations when needed.
- ○ In some cases, manage special events or conferences.
- **Qualifications**:

- Minimum of 2-3 years of experience in a supervisory or leadership role.
- Strong customer service orientation and problem-solving skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Proficient in computer software relevant to the industry (e.g. cash register systems).
- Working knowledge of property management systems (PMS).

**Salary**: R9 000,00 - R11 000,00 per month

**Experience**:

- Management: 1 year (preferred)

Pay: R9 000,00 - R11 000,00 per month

**Experience**:

- Front Office Reception: 1 year (required)

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