Business Support Manager

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. What will you do?
The Retail Affluent (RA) cluster is responsible for Sanlam’s retail business in South Africa. RA provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

As a company we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities. Output/Core Tasks:
**Output/Core Tasks**:
The Support manager will be responsible for developing, analyzing and reporting on the following:

- Bringing together crucial information such as operational performance, Financials, etc., from various sources in order to ensure delivery on Operational actions and to support the Financial Manager.
- Actively assist the Financial Manager in the preparation and monitoring of Business Shared Services budget.
- Managing the development of weekly/quarterly/annual performance reports for Business Shared Services Management team.
- Facilitating cross-functional performance reports and updates (reviews), in order for the business leadership to effectively plan various activities of their operations.
- Support the Financial Manager and Head: Business Transformation and Strategy with gathering and reporting on the Business unit’s Scorecards.
- Facilitate, analyze and report on business performance objectives against business plans and budget.

**Risk Management**:

- The Support Manager develops different possible scenarios for the mitigation of possible risks and provides recommendations for the management of these scenarios and liaise with the Compliance and Internal Audit teams.
- Responsible for the development of quarterly/annual risk reports for Business Shared Services management.
- Assists managers in driving and optimizing improvement of key value levers that will give the business a sustainable competitive advantage. (Cost savings and value optimization)
- Facilitate and co-ordinate Business Shared Services risk assessments and Reviews, with regular updates that are facilitated with the business leaders.
- Interacts with Enterprise Risk Management for an update of Business Shared Services risk schedules and prepare such schedules for management.

**Analytical role**:

- The Support Manager will also have an analytical role to analyze data which will provide valuable benchmarking for BSS management and assist with business decision making.
- Assess performance of various activities such as Automation and Technology advancements that are facilitated in Business Shared Services and liaise with various project teams to ensure accuracy of information
- Analyze the impact of process changes on the capacity requirements of the business.

**Facility Coordination**:

- Manage, facilitate and coordinate all business activities that requires interaction with Corporate facilities.
- Manage the Information Technology business related activities with other relevant departments.
- Plan and co-ordinate the hybrid way of work facilities e.g. computing, connectivity and other equipment.
- Maintain and manages the business’ the Asset Register.
- Manages the Corporate Social Investment and manage all the projects and liaise with beneficiaries and external partners.
- Be the business representative on Health and Safety matters What will make you successful in this role?

**Role Requirements**:
**Qualifications**:

- B Com: Business Management (Bachelor's degree in finance, business, or a related field)

**Experience**:

- At least 6 years’ experience in the financial industry, with at least 3 years at a management level.

**Knowledge**:

- Life Assurance industry
- Client Services business
- Strong understanding of business financials
- Risk management and facility co-ordination

**Competencies**:
1. Be an innovative thinker
2. Be client focused
3. Be results dr