Principal Specialist, Content

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

High Level Job Description

The Senior Manager for Content & Client References is the driving force to create case studies and content across Group Marketing, working closely with our regions and divisions. This role initiates and drives, content for client success stories, blogs and press outreach that is crucial to the success of the NTT brand externally. The mandate is to help ensure well-planned, well-timed and well-targeted content that is efficiently and effectively produced, appropriately published and consistently tested against business priorities and global content and messaging best practices.

**Working at NTT**

**Key roles and responsibilities**

**Case studies / Client reference program**
- Oversee end-to-end management of global client reference program working closely with regions and divisions to source and produce compelling stories aligned to major themes being promoted by the company
- Align with all content-producing teams to deliver relevant and timely communications to our global client base. These delivery teams can create written documentation, PowerPoint slides to support sales and/or video content depending on the case study.
- Identify stories from VoC program (Medallia report) or Monthly Sales newsletter
- Maintain case study library for internal use
- Maintain website page of case studies
- Work with Analyst Relations team to identify potential use cases for analyst submissions

**Blog management**
- Essentially, would be our “editor-in-chief” for our blog strategy
- Develop and oversee our global blog strategy, provide governance and standards for the NTT blog.
- Promote executive leadership by providing bylined opinion blogs
- Work closely with the social team to promote the blogs and case studies in a timely and relevant manner

**Education and Training and Experience**
- 5+ years in a B2B communications and/or content and messaging role
- Significant experience in communications and content strategy development
- Experience in partner/agency management
- Project management
- Must have worked in a B2B environment, ideally in a technology or similar sector
- Strong writing skills including ability to identify and surmise key messaging
- Additional experience / skills that would be useful in the role:

- Knowledge of, and contacts in, other NTT departments, companies and service organizations is desirable to help uncover suitable stories and case studies
- English language essential. Other languages, e.g., Japanese, German, French, Spanish are all desirable for both interfacing with regions and uncovering stories

**Personal Attributes and Skills Required**
- Proven ability to develop differentiated messaging
- Strong written and verbal skills communicator, with technical knowledge (see above for languages)
- Excellent stakeholder relationship management skills
- Proactive and confident team player with a collaborative approach and solution orientated mindset
- Exposure and understanding of different cultures and approaches
- Passion for client experience
- Strong understanding of the NTT portfolio, target markets and strategic ambition
- Strong project administration/management skills with the capability to support a range of concurrent deliverables
- Ability to operate within a matrix environment

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.