Student Success Manager Edtech Customer Service Specialist
2 weeks ago
Our client, FourthRev, a leader in digital education, is looking for a **Student Success Manager** to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.
**About the Role**:
As the **Student Success Manager**, you will be the primary point of contact for learners, guiding them through their journey from onboarding to course completion and beyond. You will:
- Organise and deliver 1:1 learner support sessions across multiple time zones.
- Facilitate group sessions, encouraging peer collaboration and engagement.
- Identify challenges learners may face and proactively provide solutions to ensure progression.
- Support seamless onboarding and help learners structure their study plans.
- Collaborate with course facilitators, mentors, and career coaches to support learner goals.
- Track learner progress and engagement, collecting feedback to enhance the learning experience.
- Work with internal teams to develop learner support strategies and improve processes.
- Provide ongoing alumni support after programme completion.
**Requirements**:
We are looking for someone with:
- A Relevant Bachelor's Degree.
- At least 3 years of experience in student success, learner support, or a related role within education.
- An understanding of digital skills industries and the career pathways learners will be entering.
- Strong interpersonal and communication skills, with the ability to engage diverse learners.
- Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
- Experience in coaching, mentoring, or student guidance (preferred but not essential).
- A customer-focused approach with a passion for supporting learners.
- The ability to handle sensitive information with professionalism and discretion.
**Benefits**
**Why Join FourthRev?**:
FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.
- Fully remote role with a globally distributed team.
- Opportunity to make a meaningful impact on student success.
- Collaborative and dynamic work environment.
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