General Lodge Manager

6 days ago

Kruger National Park, South Africa Tych Business Solutions Full time

**Job ID**: 58105**Date Posted**: Posted 18 hours ago**Location**: Kruger National Park**Job Title**: GENERAL LODGE MANAGER - KRUGER NATIONAL PARK - MPUMALANGA

**Duties**:

- To meet with the General Manager of Operations monthly or as required and update on property operations.
- Attend meetings with the Leadership team as required.
- To maintain and ensure the goodwill of the brand at property level.
- To be a key ambassador and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure the developed set property standards are upheld and maintained.
- To ensure the management personnel of the property is up to the standard, ensuring a streamlined and effective management structure in line with hospitality trends.
- To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow-ups completed.
- To have monthly one on one meetings with all managers and HODs reporting directly.
- To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater group.
- To implement training and facilitate the use of appointed internal and external trainers.
- To drive and monitor the effective implementation and execution of Performance Management and Succession
- Planning processes.
- Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

**Requirements**:

- 3 - 5 years minimum management Experience in operations of similar size and complexity within a wildlife setting.
- F&B Background advantageous
- Sound knowledge of MS Office Suite.
- Valid Code 08 driver’s license and own reliable transport essential.
- Unrelenting attention to detail and high standards, excellent hygiene principles
- Guest focus philosophy, living the brand and driving the experience.
- Excellent communication skills (written and verbal), practising honest communication.
- Team player with a positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with a passion for development and skills transfer.
- Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, and good communication.
- Passionate about sustainable tourism and conservation.

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