Call Center Agent: Two Mountains Outbound

3 days ago

Germiston, South Africa KDO Group Full time

Company Description
KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with campaigns that strategically positioned to allow its representatives to service its clients.

**Job Description**:

- To effectively sell life assurance products telephonically.
- To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects.
- To accurately identify needs by asking effective questions and listening attentively.
- Match benefits accordingly and demonstrate how a product satisfies the needs.
- Gain commitment to recommended action to handle objections and overcome them with ease.
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction.
- Action all customer requests and retain existing customer.
- Achievement of SPA (Sales per agent) as communicated in the SLA.
- Achievement of talk time targets, conversion and first collection as laid down in the SLA.
- Adherence to the script to ensure that the quality levels as set down are achieved accordingly.
- Adherence to all related legislation within the financial services sector.
- Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script.
- Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded.

**Qualifications**:

- Matric
- Post Matric qualification (preferred)
- RE (added advantage)
- Insurance Industry understanding
- FAIS Accredited
- Cold calling experience and understanding
- Minimum of one year Call Centre experience in sales environment

Additional Information**
Location** : 79 Webber Rd, Klippoortjie AH, Germiston, 1401, South Africa
**Job Type** : Independence Contract
**Salary** : Commission based
**Availability** : Immediate

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