Retail Operations Manager

**RETAIL OPERATIONS MANAGER** / EAST LONDON -** Contextualising and implementing strategic operational systems according to the vision and mission of the Franchisee in market. Maintaining Operational Standards as determined by the Franchisor***

**Minimum Requirements**

Bachelor's degree in Supply Chain Management, Business Administration, or a related field

5+ years of experience in a supply chain management role, preferably in the food and beverage industry

Experience with procurement, inventory management, transportation, and distribution

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Previous experience in the Quick Service Restaurant industry an advantage

**Responsibilities**:
People - 30%

Review individual Area Coach bench plan periodically, consolidate regional information and present to LT

Ensure Balance score card Gaps are identified by AC, actioned correctly according to SMART, implemented, evaluated and reviewed

Periodically evaluate IR incidents, identify gaps, obtain input from HR if necessary, consolidate information and report to LT

Chair IR meetings where requested by AC

Communicate changes in company policies, procedures and Employment Legislation to AC and ensure compliance.

Ensure recruitment practices are aligned with company policies and procedures and company Employment equity targets

Conduct annual 360 0 evaluation for AC

Compile an individual development plan for each AC, discuss and contract with AC and ensure implementation

Coach and develop AC and other subordinates where required to meet specific standards

Recognise capability issues at store level, advise the AC and follow up. Ensure the successful implementation of people capability at store level and monitor performance standards

Identify capability issues of all AC’s, action and follow up. Assess the performance of the AC against established targets, determine gaps in AC performance and implement development plan for the AC to improve performance and ensure achievement of KPI’s.

Customers - 30%

Ensure ROCC action plans are completed to ensure targets are met

Ensure CHAMPS check reviews are done to ensure targets are met

Analyse and review registered customer complaints according to trends, take appropriate actions according to company policies and procedures or guidelines

Sales - 20 %

Authorise LSM plan and promotions

Ensure effective execution of the above through thorough analysis of results and trends

Co-ordinate budgets for different stores to ensure targets are met.

Analyse and ensure operational readiness at store level

Review competitor analysis reports and trading patterns quarterly and report results to LT and marketing manager

Achieve KPI’s aligned to PCR and Franchisee measures

Ensure store readiness for effective implementation of national promotional initiatives

Drive sales through effective use of various omni-channels

Oversee maximising of sales and profit through operational excellence and ensure effective implementation of marketing promotions. Identify and recommend sales growth opportunities, coordinate price changes, alert AC to competitive activities within area and make recommendations.

Profits - 20%

Authorise Balance Score Card action plan and ensure correct implementation

Prepare and present business review to LT quarterly

Ensure achievement of profits

Analyse P&L statements

General

Create and oversee implementation of the operational business plan of the company collaboration with all relevant stakeholders

Support company culture by driving and demonstrating the company’s values, vision and mission

Meet requirements as determined and prescribed by LT

Oversee HR, Finance and Marketing functions

Visit stores regularly and check if all company policies and procedures are adhered to at store level

Address the operational development matters of new stores, re-modelling and/or revamping of existing stores

Build business relationships with franchisor and other relevant bodies i.e municipal councils, unions, landlords etc.

Create and oversee implementation of the budget within the margins of the KPI’s or Balance score card in collaboration with all relevant stakeholders

Continuous analysis of restaurant performance against business plan G&Rs/Balance scorecard and budget, identify restaurant performance gaps, develop a feasible action plan in coordination with AC, oversee successful implementation of action plan by coaching and supporting relevant role players, re-assess and review performance and follow up.

Negotiates contracts with external vendors

Interacts with suppliers

Manages communication of operations for business.

Acute sense of problem solving as issues arise daily and resolution requires quick problem-solving skills

Problem solving analysis and execution for whole department/function

Held accountable to decision making on the operations o