Senior Technician

2 days ago

Cape Town, South Africa Cortez Executive Search (Pty) Ltd Full time

High Level Technical Support on systems, hardware and software (On-site, Remote, Telephonic)

Customer Technical Liaison

General Fault Finding & Troubleshooting

Infrastructure Fault Finding & Commissioning

Project Commissioning

Project Technical Sign-off

System Commissioning

Technical Training (Customer & Internal)

Technical sales lead development

Technical verification of sales quote spec

Function related experience: 8+ years

Leading teams: 8+ years

Project experience: 8+ years experience

Proven sales track record

Strong leadership characteristics with proven experience in growing a productive enterprise sales team

Proven ability to win projects utilizing business development techniques

Service Calls: Support on all hardware/software installed on all sites.

Ability to query and identify issues in various databases for example SQL Express

High level of knowledge on BES and SQUBE Systems

High level support to technicians.

Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.

Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.

Small Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines

Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up to date maintenance documentation to provide proof of the services rendered.

Software and Hardware project software installation, configuration, and commissioning;
- Access Control, CCTV, Building Management

Training Customer Training, Supplier Training, Training of Technicians

Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation

Experience and Fire Certification an advantage

Building Management design and implementation an advantage - Tridium

Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems

Structured and methodical with fault finding.

Access Control Skills

CCTV Skills

General Market Knowledge Understanding high demand of Customer Service

Software installation skills
- CCTV Hikvision, Bosch, Milestone
- Access Control Impro, Gallagher, ZK
- Fire Ziton, Technoswitch
- Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos

Gr 12 or equivalent College diploma

MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage

Access Control and or Time and Attendance system(s) training certification

SQL Language Query Experience/Certification an advantage

Microsoft Office competent (Word, Excel, Visio, and PowerPoint)

PSIRA Certified (Grade E-C)

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