IT Systems Analyst

**CAREER OPPORTUNITY**
- Santam BITS has a career opportunity for a senior role of **IT Systems Analyst** in the Santam Technology Services (STS) department which is based in the **Western Cape or Gauteng.**
- KEY RESPONSIBILITIES- Analysing current IT systems and processe- Analyse and assess key measures (KPI/KPA) within the organization's IT systems.
- Conduct system audits and performance evaluations
- Map out existing workflows and data flows
- Identify bottlenecks and inefficiencies in current systems
- Assess hardware and software capabilities
- Identifying areas for improvement and optimization- Ensure the proper configuration and maintenance of technologies to maximize effectiveness.
- Propose solutions to enhance system efficiency
- Recommend upgrades or replacements for outdated technologies
- Suggest process improvements to streamline operations
- Analyse cost-benefit ratios for potential improvements
- Gathering and documenting user- Conduct interviews with stakeholders and end-users
- Facilitate workshops to capture business needs
- Create detailed requirement specifications
- Prioritize requirements based on business impact and feasibility
- Designing and implementing new systems or- Develop system architecture and design documents
- Create flowcharts and diagrams to illustrate system design
- Collaborate with developers to ensure proper implementation
- Oversee system testing and quality assurance processes

Conducting feasibility studies for IT projects- Evaluate technical feasibility of proposed solutions
- Assess financial viability and return on investment
- Analyze potential risks and mitigation strategies
- Prepare reports and presentations for management decision-making
- Collaborating with developers, engineers, and other IT staff- Participate in cross-functional team meetings
- Communicate technical requirements to development teams
- Coordinate with network administrators on infrastructure needs
- Liaise between IT department and other business units
- Providing technical support and troubleshooting- Respond to user-reported issues and system errors
- Diagnose complex technical problems
- Develop and implement solutions or workarounds
- Escalate issues to appropriate teams when necessary
- Creating and maintaining system documentation- Write user manuals and standard operating procedures
- Develop and update technical specifications
- Maintain system diagrams and architectural documentation
- Create and manage knowledge base articles
- Ensuring data integrity and security- Implement data validation and quality control measures
- Collaborate with security teams to enforce data protection policies
- Conduct regular security audits of systems
- Ensure compliance with data privacy regulations
- Conducting user training on new systems or features- Develop training materials and user guides
- Deliver hands-on training sessions to end-users
- Create e-learning modules for self-paced training
- Gather feedback to improve training effectiveness

**QUALIFICATIONS AND EXPERIENCE**
- Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
- Relevant industry certifications such as ITIL, PMP, CISSP, or CISM are highly valuable.
- 3-5 years of experience as an IT systems analyst or in a similar role.
- Development background with some experience in information security is preferred.
- Experience with requirements gathering, system design, and implementation.

**COMPETENCIES**
- Building and maintaining relationships.
- Teamwork and ability to function independently.
- Facilitation Skills.
- Adaptability.
- Attention to detail.
- Planning, organising, dissection and analysis.
- Ability to work independently.
- Interpersonal savvy.
- Decision quality.
- Plans and aligns.
- Optimises work processes.
- Being resilient.
- Collaborates.
- Cultivates innovation.
- Customer focus.
- Drives results.
- Curiosity and Open-Mindedness
- Reporting and Administration

**ADDITIONAL COMPETENCIES AND SKILLS**
- Honesty, integrity, and respect.
- Positive, enthusiastic, can-do attitude.
- Ability to co-operate and thrive both within an independent and team environment.
- Reporting and Administration.
- Business Requirements Definition.
- Compliance Monitoring.
- Emerging Technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team.
- ABOUT THE COMPANY- Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper