National Manager Operations

**JOB PROFILE**

**JOB PURPOSE**
The main purpose of the role is to oversee and drive operational excellence across all company branches. This role ensures that daily operational requirements are performed efficiently and in alignment with company standards. Additionally, the position leads operational projects, including branch expansions and infrastructure upgrades, while managing all SHEQ-related responsibilities to uphold ISO 9001 and ISO 45001 certifications. This position ensures that operational excellence contributes to customer satisfaction, cost efficiency, and overall business growth.

**KEY PERFORMANCE AREAS**
- Operations Management.
- Project Management.
- ISO & SHEQ Management.
- Administration and Reporting.
- SHEQ Integrated Management System control.

**MAIN RESPONSIBILITIES**
- **OPERATIONS MANAGEMENT**
- Be responsible for the overall control and management of all operational activities within the company to achieve the organisation’s objectives.
- Standardize and optimize operational processes across all locations.
- Define, implement, and monitor best practices for stock control, including accurate receiving, storage, picking, and dispatch processes.
- Analyze operational performance data to identify inefficiencies and implement corrective actions.
- Conduct regular branch visits to assess adherence to operational procedures and provide on-site coaching where needed.
- Collaborate with Branch Managers to ensure operational tasks are executed to company standards.
- Monitor and manage stock control processes nationally, including cycle counts and full stocktakes.
- Manage stock write offs nationally to minimise loss.
- Oversee picking and packing practices to ensure accuracy, efficiency, and adherence to company procedures.
- Manage inventory scrapping processes, ensuring compliance with company policies and minimizing wastage.
- Control and minimize scrap nationally and investigation any deviations to the established threshold
- Ensure silicone is discarded according to environmental legislation.
- Ensure Touch up spray is discarded according to environmental legislation.
- Develop and implement the appropriate infrastructure to optimise the operational performance, processes and procedures across the business to ensure seamless delivery.
- Development of business strategy that leads to the implementation of operational procedures to improve organisational efficiency.
- Negotiation of rates with local freight companies.
- Ensure operational expenses are minimised to maximise profits (casual workers, Freight expenditure etc.)
- Provide guidance and support to Branch Managers to align branch operations with company objectives.
- **PROJECT MANAGEMENT**
- Lead and manage national operational projects such as branch expansions, relocations, and warehouse upgrades.
- Develop project plans with clear timelines, budgets, and deliverables; monitor progress to ensure completion within scope.
- Design and implement efficient warehouse layouts to optimize storage and workflow.
- Coordinate the procurement and installation of necessary infrastructure, including racks, shelving, material handling equipment, and vehicles.
- Ensure all buildings are compliant to legislative requirements.
- Automate Operational Processes.
- Take ownership and roll out of any automated processes.
- Act as the operational lead in cross-departmental projects, ensuring all logístical and operational needs are met.
- Work closely with cross-functional teams (e.g., finance, procurement, and technical departments) to align operational goals with company objectives.
- Develop and deliver training programs to enhance operational and SHEQ competencies at all levels.
- Develop and deliver training programs to enhance product knowledge at all levels.
- **ISO & SHEQ MANAGEMENT**
- Serve as the company’s custodian for SHEQ management, ensuring compliance with ISO 9001 (Quality Management) and ISO 45001 (Occupational Health and Safety) standards.
- Champion the integration of ISO and SHEQ principles into the company’s culture and operations, driving continuous improvement in safety, quality, and environmental performance.
- Develop, implement, and maintain all required documentation, policies, and procedures to ensure compliance.
- Drive strategy execution by identifying growth and innovation opportunities, reporting potential risks and managing recommended actions.
- Overseeing the effective promotion and practice of good corporate governance and compliance pertaining to all relevant policies, legislations, and regulations.
- Manage health and safety within the company to ensure compliance with the OHS Act.
- Optimize the use of the SHEQX system:

- Capture and document all suggestions and change requests.
- Ensure timely review and decision-making by the MANCO team.
- Communicate feedback to relevant stakeholders and oversee the entire process, including task allocation and follow-through.
- Conduct internal audits and inspections