General Manager: Commercial Operations Management

Where nearly 2 million hectares of unrivalled diversity of life forms fuses with historical and archaeological sites, this is real Africa. The world-renowned Kruger National Park offers a wildlife experience that ranks with the best in Africa. Truly the flagship of the South African National Parks, this enormous and magnificent park is one of the most popular public-entry national parks in the world.

SANParks requires the services of a General Manager: Commercial Operations Management based in the Kruger National Park (KNP - Skukuza) to lead and drive the KNP tourism and commercial operations strategy, policies, and procedures and improve responsible operational standards, management, and revenue generation.

**Location**:
KRUGER NATIONAL PARK

**Requirements**:

- Post-graduate degree in Business/Tourism/Commerce.
- An MBA in Business/Tourism/Commerce will be an added advantage.
- Have a minimum of 8 - 10 years’ work experience at the senior management level in tourism/hospitality commercial operations management.
- Knowledge of PFMA.
- Insight into tourism development practices would be an added advantage.
- Strong stakeholder management skills.
- Ability to assess business models and make a rule-based analytical decision.
- Thorough knowledge of business and management principles involved in planning, resource allocation, and coordination of people and resources.
- Sound understanding of hospitality management, standards, and trends.
- Contract and Project Management skills.
- Relationship building and time management skills.
- High-level communication, analytical and negotiation skills.
- Advanced computer literacy and sound management reporting skills.
- Planning and organising skills.
- Sound Financial and budget management experience.
- Policy development skills.
- Presentation and Facilitation skills.

**Responsibilities**:

- Develop, align, and ensure effective implementation of the KNP commercial operations by means of providing leadership, direction, structure, frameworks, models and roadmaps.
- Establish and strengthen value-adding relationships with various internal and external.
- Ensure the development and diversification of tourism products in partnership with the Tourism department standards to ensure the implementation of consistent standards of excellence in tourism products.
- Oversee the development and enhancement of the customer touchpoints and overall park experience.
- Identify areas of commercial and revenue growth within the park.
- Monitor and manage tourism commercial operations to ensure optimal performance aligned with the brand promise.
- Identify opportunities in partnership with the Business Development Unit and maintain relationships with current PPPs.
- Ensure the sound collection, analysis, and leveraging of data to ensure consistent customer service, commercial performance, and revenue targets.
- Oversee the development, implementation and monitoring of policies and SOPs in support of commercial and hospitality strategies.
- Ensure sound stakeholder and contract management in support of the commercial strategy.
- Ensure implementation of tourism standards, monitoring of performance and planned.
- In partnership with the Technical Services Department, oversee the maintenance and management of tourism infrastructure.
- Oversee the effective management and growth of KNP adventure activities.
- Enhancing customer services and promoting customer centricity

**Please Note**:
SANParks is an equal employer, preference will be given to people with disabilities.

**Salary**:
R1,270,080 - R1,587,600

**How To Apply**:
**Documents Required**:
Application letters, detailed Curriculum Vitae and qualifications certified within the last 3 months to the following address:
Human Capital Management

Attention: Azia Nxumalo

Private Bag X402

SKUKUZA

1350

Tel No: (013) 735-4175

Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualification Authority.

**Closing Date**:
25 July 2025