Trainee Assessor

Support the claims handling philosophy and supply strategy by mitigating risk of
vehicle spend (quantification, identification and validation of vehicle). All
services are delivered against agreed service and functional standard.

**Job Functions** Call Centre,Operations **Industries** Insurance **Specification**
Operations Management
Carry out operational tasks by following established processes. Involves working
within given settings or parameters.Make fair, honest, accurate reasonable cost
related decisions through the vehicle claim life cycle.
Accurate quantification, identification and validation of vehicles.

Customer Service
Carry out standard customer service activities and handle simple customer
enquiries.Consistently provide service in accordance to the pre-agreed service
and functional standards.
Provide all-round service at various locations / interaction points: drive-in
centers, on the road, self-assessment (desktop assessment), digital
assessments and “country trips”.

Client & Customer Management (External)
Ensure a positive experience for clients by having courteous interactions with
them.Effectively engage with the customers, consistently demonstrating all the
TSW behaviours, and deliver service that goes beyond what is expected (more
than just the claim). Effectively build, maintain and manage relationships with
service providers and customers.

Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate
new ideas to assist in identifying continuous improvements.
Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in
assessment and development planning activities as well as formal and informal
training and coaching.
Internal knowledge and skills of industry methods and process not relying on
partners / industry to advise and dictate.

**Requirements**:
General Education
Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage
Quantifier) Qualification (Essential)

EXPERIENCE General Experience
2 Year Internship ITC; 1 Year Internship at TIH (3 year’s internship experience)
(Advantageous); 1 year Panel Beating Experience (Advantageous); 1-2 Years
Previous Estimating/Assessing Experience (Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
Financial Service Provider, we are mandated to ensure that all our
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.