Specialist: Business Support

5 days ago

Centurion, South Africa BCXP Full time

Structure, Grade & Reporting Division Converged Communications Department Service Delivery Management Grade S5
Core Description
The role is responsible for evaluating process and technology efficiency, for SDM, the effectiveness, quality and need to identify any area that need to be improved or changed, with the goal being to make a process efficient to retain customers and improve customer experience. Key Deliverables / Primary Functions Analyse product specifications to develop process and Work instructions for SDM Works cross functionally to lead, supervised and coordinate deliverables for efficient processes and related deliverables. Support Revenue Assurance initiatives to reduce revenue leakage / underbilling / over billing for ConCom: SDM Administrate ad-hoc special initiatives, reporting and presentations Manage and coordinate change, coaching and training within SDM Provide an overview of a process and document work instructions for SDM
Support training as a Subject Matter Expert (SME) to SDM Functional Skills
Advance knowledge and experience in Microsoft Office Suite
Understanding of project management principles
Business Analysis
Editing & Proofreading
Business Writing
Business Acumen
Financial Management
Research Processes & Methodologies
Building Relationships
Computer Literacy Behavioural Competencies 1. Job Match 2. Developing and implementing account plan or strategy 3. Meeting customer expectations 4. People / Team Leadership 5. Decision Making 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology OR NQF 4: Grade 12 Experience 3 years relevant experience in operations of which at least 2 years in a process and systems environment with proven ability demonstrating problem solving in complex ICT environments or a Proven record of managing people in a project environment
In addition, the following will be advantageous, ®ITIL framework, Foundation v3 / v4 Certifications / Professional Registration None Special Requirements/ Employment Condition Must be willing to sign a NDA and adhere to Restraint of Trade requirements Prepared to travel Valid Drivers license Work Characteristics Hybrid Remote worker

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