IT Support Analyst

1 week ago


Johannesburg, South Africa Limagrain Africa Full time

**Famille de métier**:
FONCTIONS SUPPORT - SI

**Type de contrat**:
CDI

**Finalité du poste**:
**Limagrain Zaad South African**, an affiliate of the Limagrain Group, would like to advertise a vacancy for an IT Support Analyst.

**Missions**:
**Main Responsibilities**:

- Managing tickets assigned to him/her in the context of user support,
- Problem resolution (identification of solutions for recurring incidents),
- Drafting of incident resolution procedures for the service desk and operational teams.
- Management of the IT equipment (installation, maintenance, ordering, inventory and monitoring of rental contracts)
- Transferring knowledge of the technical solutions deployed to the Junior IT Support Analysts.

**Profil**:
**Technical skills, qualifications, and experience**:

- Associate degree in IT
- 7+ years of experience in similar function
- ITIL knowledge required (ITIL foundation minimum)
- Advanced knowledge of IT support activities
- Remote diagnosis of hardware or software malfunctions
- Proficiency in Windows and O365 operating systems
- Competence in statistical analysis
- Ability to write procedures

The position will report to the D&S Cluster Manager Middle East & Africa - I&O

Location: Johannesburg

**Remuneration**: Based on qualification and experience

**Localisation du poste**:**
Localisation du poste**:
Afrique, Afrique du sud

**Lieu**:
Johannesburg

Niveau d'études min. requis**:
DEUG, BTS, DUT ou équivalent

**Niveau d'expérience min. souhaité**:
7 ans ou plus



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