Account Manager

**1. JOB PURPOSE**

To Manage (maintain and grow) business relationships with customers (existing and identified) as per allocated portfolio, by ensuring that:

- All existing and potential customers and contacts are made aware of the Eazi Access Rental (and Sale) products & services and other relevant information, such that Eazi Access remains first choice and “Top of Mind” for MEWP / Height rental needs.
- All customer’s applicable tariff / rental rate tables are updated in the system at all times.
- All customer information in the Eazi Access IT systems (AX & CRM) is updated and accurate.
- Regular call cycles are achieved, as discussed and agreed with management.
- Accessibility to the KAM for other needs and problem resolution is reasonable achieved. trouble shooting and is at all times reasonable and

**2. KEY PERFORMANCE AREAS**
- Maximize business opportunities by ensuring that all existing and identified customers conduct business with Eazi Access.
- Y-o-Y revenues show growth in accordance with targets set.
- New accounts and leads are processed timeously by identifying opportunities and growth in market share, in line with procedure.
- CSI score over 90 is achieved.
- All customer queries are addressed to customer satisfaction and on time.
- Accurate system processing, administration and problem solving.
- MEWP Quality process and conditions of rental.
- MEWP Specification training for customer needs.
- Train the trainer course complete.
- Competency of Hire Desk function.
- CRM system - extreme competency on the company’s CRM sales management system.
- AX System - competent in the functions required of Sales in the company computer system.

**3. ROLES & RESPONSIBILITIES**

The Key Account Manager is responsible for the following:
**AREA / TYPE**

**RESPONSIBILITIES**

1. Secure the revenue stream of the business
- Execute the annual Key Account Sales plan
- Develop and maintain “1st Call Service Level Agreements” with identified customers.
- Follow through on all Sales Leads.
- Retain Top of Mind status with customers.
- Identify competitor activity and update competitor map.

2. Finance.
- Forecast Key Account stock requirements in accordance with business procedure.
- Ensure customer annual (or otherwise) rate increases are secured and processed.
- Assist Debtors department with overdue account requests when calling on customers.
- Deliver Turnover in line with or in excess of the Account Budget.

3. Develop potential within Account
- Convert prospects into active accounts.
- Maximize potential business revenue within the Account portfolio through strong business relationships and problem solving, producing Y-o-Y growth in line with targets.

4. Customer relationship management
- Understanding of customer’s needs through strong customer relationships.
- Provide customers with business reports.
- Customer requirements resolution with minimum cost to customer - best machine at best rental rate.
- Achieve identified call cycles to ensure professional and expected attention for specified Accounts

5. Administration
- Generate monthly reports regarding the performance of Account.
- Assist customers with account queries
- Update AX and CRM databases with interactions and customer details.

6. General
- Ensure appearance is impeccable at all times.
- Company vehicle is looked after, all damage /services are and the vehicle is clean and well maintained at all times.
- Punctuality is maintained and all meetings with customers are conducted on time and professionally.
- Professional conduct of task planning and responsibilities.

**4. MINIMUM QUALIFICATION/EXPERIENCE REQUIREMENTS**
- National Senior Certificate (Matric)
- Computer Literacy - MS Office Programs
- Fluent in English and sound communication in Afrikaans would be advisable.
- Fit the profile of the Job PRO for AM
- Good trouble shooting & communication skills.
- Ability to work well with customers.
- At least three years prior working experience, preferably in a sales environment.
- Mining/Construction/Industrial experience an advantage.
- Rental Industry experience advantageous
- Sales and Marketing Degree (IMM)/Diploma will be advantageous.
- Working in a CRM managed environment an advantage.

**5. SKILLS AND ATTRIBUTES**
- **Administration**:

- Preparing and generating customer proposals.
- Preparing and conducting presentations to customers.
- Account reconciliations
- Pricing strategy and control
- Report Writing
- Must have attention to detail in keeping records updated, more specifically the CRM and other databases.
- **Planning & Organizing**:

- Must be able to organize meetings and plan diary schedules.
- Must be able to work systematically and deliver outputs within prescribed deadlines
- **Computer Literacy**:

- Must be comfortable in working on and to be able to get the job done through various computerized processes and programs available.
- **Communication**:

- Must be audible, clearly spoken with a good command of the Engl