Account Manager

6 days ago

Witbank, Mpumalanga, South Africa Eazi Access Rental Full time R250 000 - R800 000 per year

1. JOB PURPOSE

To Manage (maintain and grow) business relationships with customers (existing and identified) as per allocated portfolio, by ensuring that:-

o All existing and potential customers and contacts are made aware of the Eazi Access Rental (and Sale) products & services and other relevant information, such that Eazi Access remains first choice and "Top of Mind" for MEWP / Height rental needs.

o All customer's applicable tariff / rental rate tables are updated in the system at all times.

o All customer information in the Eazi Access IT systems (AX & CRM) is updated and accurate.

o Regular call cycles are achieved, as discussed and agreed with management.

o Accessibility to the KAM for other needs and problem resolution is reasonable achieved. trouble shooting and is at all times reasonable and

2. KEY PERFORMANCE AREAS

· Maximize business opportunities by ensuring that all existing and identified customers conduct business with Eazi Access.

· Y-o-Y revenues show growth in accordance with targets set.

· New accounts and leads are processed timeously by identifying opportunities and growth in market share, in line with procedure.

· CSI score over 90 is achieved.

· All customer queries are addressed to customer satisfaction and on time.

· Accurate system processing, administration and problem solving.

· MEWP Quality process and conditions of rental.

· MEWP Specification training for customer needs.

· Train the trainer course complete.

· Competency of Hire Desk function.

· CRM system – extreme competency on the company's CRM sales management system.

· AX System – competent in the functions required of Sales in the company computer system.

3. ROLES & RESPONSIBILITIES

The Key Account Manager is responsible for the following:

AREA / TYPE

RESPONSIBILITIES

  1. Secure the revenue stream of the business

o Execute the annual Key Account Sales plan

o Develop and maintain "1st Call Service Level Agreements" with identified customers.

o Follow through on all Sales Leads.

o Retain Top of Mind status with customers.

o Identify competitor activity and update competitor map.

  1. Finance.

o Forecast Key Account stock requirements in accordance with business procedure.

o Ensure customer annual (or otherwise) rate increases are secured and processed.

o Assist Debtors department with overdue account requests when calling on customers.

o Deliver Turnover in line with or in excess of the Account Budget.

  1. Develop potential within Account

o Convert prospects into active accounts.

o Maximize potential business revenue within the Account portfolio through strong business relationships and problem solving, producing Y-o-Y growth in line with targets.

  1. Customer relationship management

o Understanding of customer's needs through strong customer relationships.

o Provide customers with business reports.

o Customer requirements resolution with minimum cost to customer – best machine at best rental rate.

o Achieve identified call cycles to ensure professional and expected attention for specified Accounts

  1. Administration

o Generate monthly reports regarding the performance of Account.

o Assist customers with account queries

o Update AX and CRM databases with interactions and customer details.

  1. General

o Ensure appearance is impeccable at all times.

o Company vehicle is looked after, all damage /services are and the vehicle is clean and well maintained at all times.

o Punctuality is maintained and all meetings with customers are conducted on time and professionally.

o Professional conduct of task planning and responsibilities.

4. MINIMUM QUALIFICATION/EXPERIENCE REQUIREMENTS

· National Senior Certificate (Matric)

· Computer Literacy – MS Office Programs

· Fluent in English and sound communication in Afrikaans would be advisable.

· Fit the profile of the Job PRO for AM

· Good trouble shooting & communication skills.

· Ability to work well with customers.

· At least three years prior working experience, preferably in a sales environment.

· Mining/Construction/Industrial experience an advantage.

· Rental Industry experience advantageous

· Sales and Marketing Degree (IMM)/Diploma will be advantageous.

· Working in a CRM managed environment an advantage.

5. SKILLS AND ATTRIBUTES

· Administration:

o Preparing and generating customer proposals.

o Preparing and conducting presentations to customers.

o Account reconciliations

o Pricing strategy and control

o Report Writing

o Must have attention to detail in keeping records updated, more specifically the CRM and other databases.

· Planning & Organizing:

o Must be able to organize meetings and plan diary schedules.

o Must be able to work systematically and deliver outputs within prescribed deadlines

· Computer Literacy:

o Must be comfortable in working on and to be able to get the job done through various computerized processes and programs available.

· Communication:

o Must be audible, clearly spoken with a good command of the English Language.

o In addition, good writing skills are required.

· Other:

o Must have a driver's license and be flexible to work overtime, as and when required.

o Strategic Intent – to liaise and communicate at a strategic level with customers, to add value to the interaction and display the qualities of resolving customer enquiries and needs.

6. INTERNAL COMPETENCIES

· MEWP training – must be extremely competent on machine capabilities. (Machine Specking)

· MEWP Quality process and conditions of rental.

· MEWP Specification training for customer needs.

· Train the trainer course complete.

· Competency of Hire Desk function.

· CRM system – extreme competency on the company's CRM sales management system.

· AX System – competent in the functions required of Sales in the company computer system.

Job Type: Full-time

Work Location: In person

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