1st Line Service Desk Agent

Service Desk Manager (Consultant) – Outsourced About Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed...

Service Desk Senior About The Role We are looking for an experienced Service Desk Senior to join a growing IT Managed Service Provider. This is a pivotal role in maintaining the effectiveness, consistency, and quality of the service desk function. You will oversee technical escalations, incidents management, service reviews, and ensure that both the...

**JOB PURPOSE**: Provide first line support to users telephonic requests received and the system logged incident calls **KEY PERFORMANCE AREAS**: - First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. - Maintain a high degree of customer service for all incidents/service requests and...

Our client with a national footprint requires a well skilled and expert Service Desk Lead to fulfill the following duties:Education: MatricRelevant IT diploma or degreeMinimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdeskStrong technical knowledge of...

We are recruiting for an IT **Help Desk Analyst** role to provide first-level technical support and troubleshooting for users experiencing IT-related issues, ensuring timely resolution and excellent customer service. **Key responsibilities**: - Diagnose and resolve hardware, software, and network issues. - Escalate complex problems to second - or...

**Brief description** The main purpose of this position is to provide first-line contact and handle incoming calls and assign and manage calls from clients of the South African Reserve Bank’s Corporate Services Department. **Detailed description** - Follow help desk procedures for the completion of tasks and respond to and route incoming calls in...

Service Desk Consultant - 6/12 Month Contract - PretoriaMinimum RequirementsGrade 12 / Matric certificate.A+ and/or N+ certification or equivalent IT support qualification.Minimum 1 - 3 years of experience in a Service Desk or IT Support environment.Strong understanding of:Windows Operating SystemsMicrosoft 365Basic networkingRemote desktop toolsPreferred...

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...

Job Advert SummaryAbout SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...

**Information Technology** **Pretoria** ***: **JOB OUTLINE** **ICT Service Desk & End-User Support - MANAGER** **PERMANENT** **PRETORIA** **Division** - Corporate Services **Sub division** - ICT Service Desk & End-User Support **Reports to** - Head: ICT & Knowledge Management **Overview**: Develop, implement and manage all ICT Service Desk and...