Help Desk Analyst

4 days ago

Pretoria, South Africa Nambiti Technologies Full time

We are recruiting for an IT **Help Desk Analyst** role to provide first-level technical support and troubleshooting for users experiencing IT-related issues, ensuring timely resolution and excellent customer service.

**Key responsibilities**:

- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to second
- or third-level support as required.
- Log, track, and document support requests and resolutions using a ticketing system.
- Support users with system access, password resets, and software installations.
- Assist in setting up new user accounts, devices, and workstation configurations.
- Ensuring proper capturing of incidents and detailed documentation.

**Minimum Technical Skills and Qualifications**:

- NQF Level 6 or higher qualification in IT, Computer Sciences or related field, and a related certification (A+ or ITIL Foundation or equivalent).
- 6+ years’ experience in providing 1st line technical support to users, troubleshooting technology related issues, providing customer support and maintaining IT systems.
- Excellent problem-solving and customer service skills.

For more information please contact:
**Dimpho Bogopa

  • (748) Help Desk Agent

    2 weeks ago

    Pretoria, South Africa South African Reserve Bank Full time

    **Brief description** The main purpose of this position is to provide first-line contact and handle incoming calls and assign and manage calls from clients of the South African Reserve Bank’s Corporate Services Department. **Detailed description** - Follow help desk procedures for the completion of tasks and respond to and route incoming calls in...

  • Service Desk Manager

    4 weeks ago

    Pretoria, South Africa Outsourced Full time

    Service Desk Manager (Consultant) – Outsourced About Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed...

  • Service Desk Analyst

    1 week ago

    Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

    **JOB PURPOSE**: Provide first line support to users telephonic requests received and the system logged incident calls **KEY PERFORMANCE AREAS**: - First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. - Maintain a high degree of customer service for all incidents/service requests and...

  • Incident Analyst

    1 week ago

    Pretoria, South Africa Profession Hub Full time

    Our client in Pretoria-East is looking for an Incident Analyst to manage and resolve client incidents related to the company's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. **Preferred Requirements**: - Matric - Higher Certificate in an administration field -...

  • Service Desk Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Altron Digital Business Full time R180 000 - R250 000 per year

    AtAltron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.We're committed to providing the best solutions to save money and help our clients' business grow with...

  • Investment Analyst

    2 weeks ago

    Pretoria, Gauteng, South Africa Symotree Global Full time R900 000 - R1 200 000 per year

    Symotree is searching for high-performing Investment Analyst for our client to fulfil the role outlined below.Role:Investment AnalystLocation:South Africa (Hybrid)Type:Full-time | Private Investment FirmAbout The Hiring OrganisationThe organisation is a privately held investment company (BVI domiciled) built on a simple design —one ship, two engines, one...

  • Ict Service Desk

    1 week ago

    Pretoria, South Africa Affirmative Portfolios Full time

    **Information Technology** **Pretoria** ***: **JOB OUTLINE** **ICT Service Desk & End-User Support - MANAGER** **PERMANENT** **PRETORIA** **Division** - Corporate Services **Sub division** - ICT Service Desk & End-User Support **Reports to** - Head: ICT & Knowledge Management **Overview**: Develop, implement and manage all ICT Service Desk and...

  • Operations Executive

    1 week ago

    Pretoria, South Africa Digitise Full time

    Job TitleOperations Executive - Helpdesk SupportJob Variations Helpdesk Support AdministratorLocationRemoteWorking Hours & Salary Offered Full Time **Salary**: R6 500 - R12 000 monthly depending on experience WHAT’S IN IT FOR YOU Paid Holidays - 40 days paid holiday annually - (28 days + bank holidays + extended festive period shutdown) Partnership /...

  • Manager : Ict Service Desk And End User Support

    4 weeks ago

    Pretoria, South Africa Sabs Full time

    Job Advert SummaryAbout SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...

  • Manager: Ict Service Desk

    2 weeks ago

    Pretoria, South Africa H & S Labour Brokers Full time

    **Pretoria** **Negotiable from: R909, 000 CTC** Our client is currently seeking an experienced Manager: ICT End-User Support based in Pretoria. The main function of this role is to develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the client to support strategic objectives and...