Document Collection Specialist
3 hours ago
**ROLE PURPOSE**
The Document Collection Specialist will work closely with clients throughout the process, providing them with expert guidance to ensure that all necessary documents are acquired and compliant with immigration regulations.
**KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE**
**Case Officer**:
- Review client documentation in detail, checking for completeness, accuracy, and conformity with Canadian immigration standards before submission.
- Maintain clear and consistent communication with clients to guide them through the document collection process and address any concerns or questions.
- Perform regular follow-ups with clients to ensure timely submission of all required documentation.
- Ensure that all cases meet established deadlines and communicate progress or issues to the Back Office Manager.
- Coordinate and schedule appointments with clients as needed for documentation review or additional information gathering.
- Actively participate in team meetings to discuss case statuses, problem resolution, and other tasks as assigned.
**KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED**
- Exceptional Attention to Detail: The ability to meticulously review documents and identify discrepancies or missing information.
- Organizational Skills: Exceptional ability to manage multiple cases at once, prioritize tasks, and meet deadlines.
- Immigration Knowledge: Familiarity with Canadian immigration documentation and processes is highly valued.
- Tech Proficiency: Advanced skills in Microsoft Office, CRM platforms, and Google Drive for document management and communication.
- Analytical Mindset: Strong problem-solving abilities and the capacity to analyze complex information.
- Professionalism & Initiative: Mature, career-oriented with the drive to take initiative and work independently.
- Multilingual Abilities: Fluency in Spanish and/or French is an advantage but not required.
- Experience: Proven experience working in a detail-oriented, compliance-focused environment, ideally within immigration, legal, or paralegal sectors.
- Clear criminal record
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