Insurance Claims Manager

3 days ago

Johannesburg, South Africa B-Sure Talent Solutions Full time

**Job Overview**:
**Application Deadline**: 5 November 2025**Job Location**: Johannesburg, Gauteng**Job Title**: Insurance Claims Manager**Education Level**: Certificate**Job Level**: Management**Minimum Experience**: 8 - 10 Years

**Insurance Claims Manager job vacancy in Johannesburg.**:
We are looking for a dynamic, hands-on Head of Claims with 6-10 years’ experience in the short-term insurance industry, the majority of which should be within the claims environment.

You’ll bring both leadership and operational depth — someone who can drive strategy and lead teams, but who also understands the nuances of claims workflows, client service, and insurer engagement.

This is a role for someone who thrives in a fast-paced, empowered environment — someone who can make decisions, solve problems, and constantly challenge the status quo to make our claims experience best-in-class.

Salary on offer: Negotiable based on experience.

**Duties and Responsibilities**:

- Leadership & Strategy
- Lead and manage the entire Claims Department across all lines of business.
- Develop and execute claims strategies aligned with company growth and service goals.
- Empower, mentor, and hold your team accountable for performance and client outcomes.
- Drive innovation and continuous improvement in claims processes and customer experience.
- Operational Excellence
- Oversee front-end claims management and ensure efficient turnaround times.
- Identify process gaps and implement practical, measurable solutions.
- Maintain strong relationships with insurer partners, assessors, and service providers.
- Ensure claims compliance with all binder and regulatory obligations.
- Culture & Collaboration
- Actively contribute to the leadership team — challenging and supporting where needed.
- Foster a positive, high-performance culture that reflects Bsure’s values of empowerment, integrity, and accountability.
- Be proactive in suggesting restructuring, process improvements, or new initiatives that drive better outcomes for clients and teams.
- Performance & Reporting
- Monitor and manage claims ratios, turnaround times, and customer satisfaction metrics.
- Provide data-driven insight and recommendations to the executive team.
- Ensure operational reporting and performance tracking is accurate, clear, and actionable.

**Requirements**:

- 6-10 Years’ experience in short-term insurance, with a significant portion in claims.
- Proven leadership or management experience within a claims environment.
- Strong understanding of insurer relationships, binder structures, and compliance requirements.
- Excellent communication, problem-solving, and decision-making skills.
- Able to operate autonomously while collaborating across multiple departments.
- Driven, accountable, and motivated by results and continuous improvement.

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