Collector D

7 days ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied

**experience and qualifications**:

- Matric
- NQF5 banking diploma (advantage)
- English and one other language preferred
- 1 year collections experience (could be gained through learnership)
- **additional requirements**:
**responsibilities**:

- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Carry out collections processes within mandate, meeting SLA targets and quality standards
- Comply with governance in terms of legislative and audit requirements
- Manage personal development to increase own skills and competencies

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