Technical Assistant

1 week ago

Pretoria, South Africa hearX Full time

**Position title**:Technical Assistant

**Department**:Manufacturing

**Work Location**:180 Garsfontein Road, Ashlea Gardens, Pretoria.

**Supervisor/Manager**:Manufacturing Lead.
**Job purpose**:To assist the manufacturing and technical team with device calibration and setup as well as various day-to-day tasks required for production and stock control.

**REQUIREMENTS**:
**Minimum education (essential)**:Grade 12

**Minimum education (desirable)**:Certificate

**Minimum applicable experience (years)**:No experience required.

**Required nature of experience**:No specific experience required.

**Skills and Knowledge **(essential)**:No specific skills or knowledge required.

**COMPETENCIES**:
**Essential Competencies**:Must be able to work with the latest mobile device technologies.

**KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES**:
**Device setup and calibration (40%)**:

- Conduct smartphone setup and updates.
- Conduct headphone calibration.
- Complete hearScope quality checks.
- Conduct device standardisations.
- Ensure calibration equipment is calibrated annually.
- Assist developers with testing software on the devices.

**Order fulfillment (30%)**:

- Continuously update stock and order sheet (PUR sheet) of allocated sections.
- Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders.
- Ensure that orders are fulfilled accurately and within the promised lead times.
- Provide reports to the line manager on the manufacturing and order statistics.
- Assist with stock-takes as and when required.
- Upload the Batch manufacturing and Servicing records onto G-drive on the same day as the orders are completed.

**Demo devices (5%)**:

- Set up demo devices (hardware and software) as required for demo or test purposes.
- Receive and store demo devices according to standards.

**Kiosk technician (5%)**:
Perform Kiosk maintenance and troubleshooting in the field.

**General (10%)**:
Assist the team as and when needed.

Execute new initiatives to improve manufacturing effectiveness.

**QMS (10%)**:

- Complete calibration and servicing tasks in accordance with the relevant QMS processes.
- Ensure compliance records are kept up to date.

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