Operations Support

**Job Advert Summary**:
Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the group endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavours and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow, and realise their full potential.

A position has become available in the Operations Department at the Woodmead Office, Johannesburg for an Operations Support. The purpose of the job is to provide administrative, operational, and secretarial assistance and support to relevant operations management teams and regional operations management. To enable the operations leadership team to work seamless, be effective and productive in managing operations and to ensure the availability of verified and accurate information enabling the leadership team to make sound decisions that would ensure the achievement of organizational objectives

**Minimum Requirements**:

- National Certificate
- Executive Secretary/Office administration or similar
- 5 years’ experience

**SKILLS**
- Microsoft Office - full suite
- Advance excel skills - working with complex formulas
- Working with office systems (various operations, accounting, and reporting systems)
- Managing and resolve conflict through difficult and crucial conversations

**ATTRIBUTES**
- Deciding and initiating action
- Working with people
- Adhering to principles and values
- Writing and Reporting
- Learning and Researching
- Planning and Organising
- Following Instructions and Procedures
- Adapting and Responding to Change
- Coping with Pressures and Setbacks

**Duties and Responsibilities**:
**FINANCE**
- Conduct approved purchasing and placing of orders i.e. office supplies and uniforms
- Verifying and reconciliation of all invoices and expenses in line with budgets
- Approval of invoices - where applicable - for payment
- Verify all expense claims for accuracy and approval - against proof of payment and reconciliation with card statements
- Ensure the timeous submission of expense claims for reimbursement
- Purchase and ordering of smalls within budget (items for office use)
- Reconciliation and management of petty cash

**CUSTOMER**
- Ensure Franchisees and Customers are received and answered in an appropriate, friendly and professional manner
- Ensure that franchisee queries are immediately dealt with, directed to the right parties and monitored for resolution
- Ensure Customer complaints are immediately dealt with, directed to the right parties and monitored for resolution
- Ensure a quick turnaround on responded and reverting to Franchisees and Customers queries and complaints
- Report on Franchisee and/or Customer complaints not resolved

**INTERNAL PROCESSES**
- Conducting Divisional Operations administration and providing general operations team support
- Calendar coordination for the operations leadership team
- Provide administrative assistance and support and work closely with brand manager and marketing on projects
- Control and distribute product and operations manuals
- Coordinate meetings and event logistics - calendar coordination, invitations, arranging venues, agendas, room set-up etc
- Executing on Travel arrangements for the operations team
- Handling functional and personal team queries and refer where necessary
- Providing assistance on extranet
- Gathering information for presentation and management reporting
- Assist with the collection of signatures for all legal documentation required (resolutions, agreements, NDA's and MOU's)
- Compiling of files and documents
- Attend to vehicle service maintenance and booking of services PEOPLE
- Secretarial duties
- Dictaphone typing and delivery of accurate documents
- Switchboard and reception relief duties
- Receiving and screening of visitors
- Operations reporting
- Gathering information and Produce KPI and regional reports
- Conduct Food cost, ratio analyses, pilot sales, discounts, Mr delivery reports, and halaal review and report
- Main meal loading and analyses of spend per head comparison reports
- Liaising and relationship building with all divisions across the business and with Franchisees