Kdp Support Analyst
1 week ago
Fluency in English
- 1-2 years of work experience in a Customer Service or Contact Centre environment
- High School Diploma OR relevant NQF level qualification
- Computer literacy (Excel, Word, PowerPoint, Outlook)
- Previous Amazon Customer Service experience
- Comfort and experience with the use of technical and payment tools/systems
- Experience working with KPIs and SLAs
- Ability to work in teams where team members are in different locations and belong to different cultures.
- Ability to work in changing environment
- Flexibility to work shifts which includes overnight and weekends
- Prior experience in process improvement initiatives or Six Sigma
-
Kdp Support Analyst, De
6 days ago
Cape Town, South Africa Amazon Dev Centre South Africa Full timeProven German and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Job summary Position Overview Position Responsibilities - Reprocess stuck books through the...
-
Customer Service Team Advisor, Kindle Direct
1 week ago
Cape Town, South Africa Amazon Dev Centre South Africa Full timeFluent in English - Minimum of 6+ months experience in KDP customer support - Demonstrates the ability to identify waste and drive process improvements - Fosters a positive team environment and collaboration within the site. - Approachable, cooperative, professional, and a team player. Easily gains the trust and support of Associates and peers. -...
-
Customer Support Specialist
4 days ago
Cape Town, South Africa Amazon Dev Centre South Africa Full timeFluent in Dutch and English - Excellent written and verbal communication skills. - Flexibility to work in a shift environment which may include weekends Job summary **Responsibilities**: - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by customers - Route legitimate payment concerns to Accounts Payable - Reprocess...
-
Support Analyst
2 days ago
Cape Town, South Africa JMMC Staffing Solutions (Pty) Ltd Full time**Role: Support Analyst** Our client is looking for an experienced Support Analyst to join our Implementation and Support Team. He or she will have at least 4 years of working within Payments 24x7 support, ideally on the ACI Postilion payments switch or within cloud products on AWS or other cloud platforms. **Company Key Selling points** - We care about...
-
Cape Town, South Africa Amazon Dev Centre South Africa Full timeProven Englsih and Portuguese verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs...
-
Kdp Support Analyst, German, Kindle Direct
4 days ago
Cape Town, South Africa Amazon Dev Centre South Africa Full timeProven German and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills - Proven ability to understand complex issues Position Overview Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs that need...
-
Support Analyst
1 week ago
Cape Town, South Africa MRI Software Full timeMRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...
-
It Support Analyst
3 weeks ago
Cape Town, South Africa Executive Placements Full timeIT Support Analyst Articulated l Team Culture HL7, PACS / RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence Working Model On-Site : Full Time 45 Hour Week l Shifted Schedule Including Weekends Medical Industry A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its...
-
Support Analyst
5 days ago
Cape Town, Western Cape, South Africa Cape Union Mart International Full time R320 000 - R480 000 per yearAre you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.What You'll Be Doing:Provide first- and second-line support for ERP, Finance, and other business systems.Diagnose and...
-
Support Analyst
3 weeks ago
Cape Town, South Africa The Heineken Company Full timeOverview We Go Places! How about you? Immediate Superior: Team Leader Application Support Location: Cape Town Function: Digital & Technology Sub Function: Digital & Technology - Other Support Type of Contract: Permanent Reference Number: Closing Date: 10/10/2025 Responsibilities The Support Analyst will be responsible to support Business Users with all...