Kdp Support Analyst

1 week ago


Cape Town, South Africa Amazon Dev Centre South Africa Full time

Fluency in English
- 1-2 years of work experience in a Customer Service or Contact Centre environment
- High School Diploma OR relevant NQF level qualification
- Computer literacy (Excel, Word, PowerPoint, Outlook)
- Previous Amazon Customer Service experience
- Comfort and experience with the use of technical and payment tools/systems
- Experience working with KPIs and SLAs
- Ability to work in teams where team members are in different locations and belong to different cultures.
- Ability to work in changing environment
- Flexibility to work shifts which includes overnight and weekends
- Prior experience in process improvement initiatives or Six Sigma



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